Surveillance Agent

Redding Rancheria•Redding, CA

2d•Onsite

About The Position

The Redding Rancheria is seeking a Surveillance Agent. The preferred schedule for this position is full-time, with availability for either swing shift or graveyard shift. JOB SUMMARY: To monitor and oversee all aspects of Gaming for Win- River Resort and Casino. Report all findings of violations of SOPs, Laws, MICs, TICS, Ordinances or Title 31 issues to Surveillance Management/Lead Surveillance Agent with any evidence and a report.

Requirements

High School diploma or GED; or six months to one (1) year related experience and/or training; or equivalent combination of education and experience
Knowledge of all laws and regulations related to Gaming industry and surveillance, as well as Tribal policies and procedures
Knowledge of Class II & III gaming operations.
Must have the ability to effectively follow direction
Must possess the ability to work independently as well as in a team environment
Ability to view, discern and make sound judgements
Ability to learn various count systems for card games, Video Lottery Terminals (VLTs) and obtain a good understanding of all related games operating within casino.
Ability to communicate orally and in writing, with all levels of contact within and outside department
Ability to establish and maintain effective working relationships
Be proficient in retaining and recalling numbers
Ability to work in stressful situations and maintain a calm professional demeanor when communicating by telephone and/or radio
Quality personal characteristics include: integrity, confidentiality, objectivity, motivation and visionary ability.
Must be 21 years of age.
Must pass pre-employment drug screening.
Indian preference.

Responsibilities

Operate all surveillance systems and equipment (learn and operate Closed Circuit Television System)
Must read and become thoroughly familiar with Casino and Department policies and procedures
Must read and become thoroughly familiar with State Regulations
Must read and become thoroughly familiar with Federal Regulations (25CFR 542 & 543)
Must read and become thoroughly familiar with Tribal regulations (TICs)
Log all pertinent observations and notifications in the Surveillance logbook
Responsible to observe, detect and log any violations of law, policies and procedures for the entire operation, personnel and property
Provide assistance with Win-River Casino Security Department and other departments in protecting the assets of the Tribe
Provide friendly, fast, correct and helpful customer service to all Department Management as needed
Review surveillance coverage on cases of patron/internal control disputes
Review Surveillance footage to ascertain if a violation has occurred
To report any and all major incidents to Surveillance Management
Requires a person with the utmost integrity, and one that has no hesitation in reporting what he/she observes, no matter what the circumstances or who is involved
Must have good oral and written communication skills
Basic computer/typing skills
Conduct routine random surveillance “Audits” to confirm transactions or events
Conduct “Special Observations” as approved by surveillance management
Report all discrepancies of Procedure/Internal Control, as well as Risks and Liabilities
Report any and all violations of the law, gaming regulations, and Tribal policies and procedures, as well as all pertinent information regarding any Surveillance System issues
Maintain a high standard of personal integrity
Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities
Be able to positively interact with other surveillance personnel
Knowledge of computer hardware and software, including applications (Word, Excel and Power Point)
Participation in continuation education and hands on technology training and testing
Responsible to maintain confidentiality of Win-River Casino Bingo operations
All other duties assigned by Gaming Commission, Surveillance Manager and/or Supervisor
Perform all other duties as needed