Surveillance Agent (Harrah's Philadelphia)
About The Position
Endorses the business objectives, ethics and values of Caesars Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.
Requirements
- Endorses the business objectives, ethics and values of Caesars Entertainment Inc.
Responsibilities
- Operates a closed-circuit television (CCTV) system to monitor casino activities
- Prepares reports and logs
- Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations
- Makes recommendations and enforces state and federal regulations
- Adheres to all department, company and State regulations, policies and procedures
- Performs additional duties as assigned
- Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills
- Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next
- Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness
- Creates an atmosphere of luck and celebrates customer wins
- Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information
- Builds relationships by greeting guests with a warm, friendly verbal greeting
- Anticipates needs of the guest and provides fast, flawless service
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
