Surveillance Agent

Jamul Casino•Jamul, CA

7d•Onsite

About The Position

The Surveillance Agent is responsible for protecting company assets by observing the activities of employees and customers via surveillance cameras. This role involves reviewing surveillance footage for disputes, completing daily activity reports, monitoring recording equipment, and reporting violations of gaming regulations. The position requires adherence to department uniform, appearance, and grooming standards, as well as maintaining a clean and safe work area. All job duties must be performed in accordance with regulatory, department, and company policies, and in a safe and responsible manner.

Requirements

Must be at least 21 years of age.
Associates degree from a college or university; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write accurate reports and correspondence.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and apply concepts of basic algebra.
Ability to speak effectively before groups of management or employees of organization.
Ability to earn and maintain TiPS certification.
Must be able to acquire and maintain appropriate gaming license.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make a change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
Frequently required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Minimum of six months related experience and/or training preferred

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Protect company assets by observing the activities of employees and customers via surveillance cameras.
Review surveillance coverage on cases of patron/internal control disputes.
Complete daily activity report and note any pertinent facts.
Monitor recording equipment and check equipment operation.
Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
Meet department uniform, appearance and grooming requirements.
Keep work areas clean and free of safety hazards, debris and litter.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.