Surgical Services Secretary

UPMC•Pittsburgh, PA

8h•Onsite

About The Position

This role serves as the central hub for surgical scheduling, communication, and office operations, ensuring the smooth functioning of a high-performing surgical team. The Surgical Services Medical Secretary will support both physicians and patients by managing the operative schedule, coordinating procedures, and facilitating communication between various departments. This position requires strong organizational skills, attention to detail, and proficiency in office technology and medical terminology.

Requirements

Strong organizational and time management skills
Exceptional attention to detail and accuracy
Professional, patient-focused communication style
Ability to prioritize and multitask in a fast-paced environment
Proficiency with scheduling systems, office technology, and documentation
High school diploma or equivalent
1-2 years secretarial experience preferably in a health care setting or completion of an accredited secretarial school and 6-12 months experience required
Accurate typist and ability to use transcription machine
Word processing and PC experience required
Good command of the English language with specific knowledge of punctuation, spelling, etc. and ability to compose letters and memoranda of a routine nature required
Problem solving ability - knowledge of function of the department and the responsibilities of personnel
Requires judgment to recognize problems which should be referred to staff physicians or supervisor
Act 34

Nice To Haves

Manuscript typing desired
Knowledge of medical terminology preferred

Responsibilities

Maintain and manage the operative schedule with accuracy and efficiency.
Communicate all OR schedule updates to physicians, departments, and leadership.
Confirm surgeon schedules, case times, and departmental availability.
Provide high-level secretarial support to physicians and key personnel.
Manage appointments, files, and documentation with precision.
Utilize scheduling systems, word processing, and office equipment effectively.
Enter and reconcile patient charges accurately.
Review daily revenue reports for completeness.
Prepare and distribute monthly statistics.
Maintain organized and accessible records and procedural documentation.
Compile and share reports and data as requested.
Communicate challenges and solutions proactively.
Deliver exceptional service to patients, physicians, and team members.
Answer calls professionally, document messages accurately, and route inquiries appropriately.
Maintain strict confidentiality and uphold service excellence standards.
Collaborate across multidisciplinary teams.
Step in to support operations in the absence of team members.
Maintain strong communication and assist coworkers as needed.