Surgical Services Representative I

Advanced Urology Center • Lawrenceville, GA

10h

About The Position

The Surgical Services Representative I contacts patients scheduled for upcoming surgical procedures to review their medical history in depth and provide pre-surgical instructions. The role requires careful attention to detail to support patient safety and optimal outcomes in an ambulatory surgery center (ASC).

The representative uses clinical knowledge to assess patient histories, medications, and possible surgical risks; offers patients support and reassurance; directs questions appropriately; and uses quality-assurance feedback to improve the patient experience. The role also involves coordinating with departmental and interdepartmental resources and communicating through electronic tools such as Microsoft Office Suite, an EMR, email, and online chat platforms.

The position emphasizes decision quality, organizational awareness, self-awareness, resourcefulness, and technology skills, along with collaboration, patient focus, trust, innovation, resilience, self-development, efficient work processes, and professional communication.

Requirements

• High school diploma or GED.
• Certified Medical Assistant or Licensed Practical Nurse credential.
• Ability to review patient histories, medications, and potential surgical risks using clinical knowledge.
• Professional communication skills across multiple modes and audiences.

Nice To Haves

• Previous work experience in the Urology or Gynecology field.
• Previous experience in a clinical or call center setting.

Responsibilities

• Contact patients with upcoming surgical procedures to review their medical history and provide pre-surgical instructions.
• Use clinical knowledge to assess patient history, medications, and potential risks associated with surgery in an ambulatory surgery center.
• Offer support and reassurance to patients before their procedures.
• Direct patient questions to the appropriate resources or people.
• Use feedback from quality-assurance reviews to improve the patient experience.
• Coordinate with departmental and interdepartmental resources to determine appropriate responses to patient needs.
• Communicate using electronic tools, including Microsoft Office Suite, EMR, email, and online chat platforms.
• Collaborate with others, maintain patient-focused relationships, and communicate professionally with different audiences.
• Seek development opportunities and contribute to effective, continuously improving work processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED