Surgical Services Representative I

Advanced Urology Center • Lawrenceville, GA

2h

About The Position

The Surgical Services Representative I is responsible for contacting all patients with an upcoming surgical procedure to review an in-depth medical history and provide pre-surgical instructions. They must possess an enhanced attention to detail to ensure optimal patient outcomes and safety.

Requirements

• High School Diploma or GED
• Certified Medical Assistant OR Licensed Practical Nurse

Nice To Haves

• Previous experience in Urology/Gynecology field
• Previous experience in Clinical or Call Center setting

Responsibilities

• Accurately and effectively utilize clinical knowledge to appropriately identify and assess patient history, medications, and potential risks associated with undergoing a surgical procedure in an ambulatory surgery center (ASC).
• Possess emotional intelligence to offer support and reassurance to patients prior to their procedure.
• Understand practice dynamics in order to efficiently direct patient questions for optimal response.
• Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience.
• Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.
• Adequately communicate through various electronic sources including, but not limited to, Microsoft Office Suite, EMR, email, and online chat platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED