Surgical Services Coordinator (Van Nuys)

Clinica Romero•Los Angeles, CA

2d•$23 - $26

About The Position

The Surgical Services Coordinator coordinates and schedules surgical procedures and specialty interventions for Clinica Romero patients. The position serves as the primary liaison among patients, providers, hospitals, ambulatory surgery centers, specialists, referral coordinators, and insurance organizations to support timely access to care and continuity of services. It manages the surgical scheduling process from referral through completion, ensuring authorizations, documentation, patient education, and follow-up are completed in accordance with organizational policies and regulatory standards.

Requirements

High school diploma or equivalent required.
Knowledge of medical terminology and surgical scheduling processes.
Understanding of insurance authorization and referral requirements.
Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
Excellent communication and customer service skills.
Ability to work effectively with providers, specialists, hospitals, and patients.
Proficiency with electronic health records and Microsoft Office applications.
Ability to coordinate care across multiple departments and external healthcare organizations.
Strong problem-solving skills and ability to manage competing priorities in a fast-paced healthcare environment.
Ability to sit, stand, and use computer equipment for extended periods.
Ability to communicate effectively in person and by telephone.

Nice To Haves

Associate degree in Healthcare Administration or a related field.
Medical Assistant certification and/or relevant healthcare coordination experience may substitute for preferred educational qualifications.
At least two years of experience in healthcare scheduling, referral coordination, surgical scheduling, or care coordination.
Experience working for a community health center, hospital, or specialty practice.
Experience with insurance authorization and referral processes.
Bilingual English/Spanish.

Responsibilities

Schedule surgical procedures and specialty interventions, including services within Women's Health and Podiatry.
Coordinate procedure dates with physicians, hospitals, ambulatory surgery centers, anesthesia providers, and patients; confirm availability of surgeons, facilities, and resources.
Communicate procedure details and preparation instructions to patients, and coordinate rescheduling and updates when needed.
Review provider orders and referrals; obtain and track prior authorizations and referrals, submit supporting documentation, and help resolve authorization delays or denials.
Collaborate with referral coordinators, specialty providers, facilities, and health plans to facilitate authorization, scheduling, completion, and follow-up of services.
Verify required laboratory tests, imaging, medical clearances, consultations, consents, and other pre-procedure documentation are complete and available.
Coordinate pre-operative appointments and patient education, identify barriers to care, and work with care teams to support patient compliance.
Serve as the primary patient contact during scheduling; provide education, arrange interpreter services as needed, and help patients navigate the healthcare system and access resources.
Maintain accurate records of procedures, authorizations, referrals, and communications; document interactions and coordination in the electronic health record.
Ensure surgical reports, operative notes, pathology reports, and specialty consultation reports are received and routed for provider review.
Track completed procedures and outstanding reports or recommendations; coordinate record incorporation and notify providers of missing or delayed reports.
Participate in quality improvement initiatives and monitor referral completion rates and surgical scheduling metrics.
Maintain compliance with HRSA, HIPAA, organizational policies, and payer requirements.
Perform other related duties, responsibilities, and special projects as assigned in support of patient care operations and organizational objectives.