Surgical Scheduling Team Lead - Maitland, FL

Advanced Dermatology and Cosmetic Surgery•Maitland, FL

22h

About The Position

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services.  We are currently seeking candidates with exceptional customer service skills to join our team as a Surgery Scheduling Team Lead. We strive to create a career destination that feels more like family than work.  You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else. Duties to include:

Requirements

At least one year of Dermatology experience required
MA certificate of completion/diploma from medical vocational program
RN, LPN degree or diploma current active license or certification
Current CPR certification
Knowledge of vital signs is required
Working knowledge of dermatologic surgery and sterile technique
Knowledge of medical terminology
Must be computer literate

Responsibilities

Review weekly provider schedules to maximize utilization of provider availability for all team members, checking open slot reports daily, direct team where to focus as needed
Monitor Biopsy logs for accuracy, timely receipt of results, treatment of positive lesions within 4-6 weeks of confirmed diagnosis for all team members
Initiate skin cancer tracking tool; phone contact with patient; letters in a timely manner
Send precertification and prior authorization requests in a timely manner
Scheduling all MOHS, cancer treatment surgeries
Maintain OSHA Compliance
Perform patient call backs on same day of call
Assist physician/mid-level providers with patient care
Document in medical record as appropriate
Contact patients via phone/mail to confirm upcoming surgeries. ALL patient paperwork MUST be filled out PRIOR to the patient's surgery
Develop good working relationships with Location Manager and Regional Supervisor
Provide recommendations in disciplinary matters and career-pathing
Resolve issues with team members regarding attendance, performance, and behavior as appropriate, involving management when necessary
Conduct team meetings periodically, communicating company updates on a timely basis; communicate one-on-one with management when needed
Ability to coach, develop, and train schedulers, focusing on key performance metrics; ability to take charge and get results within a team environment, exceeding patient expectations and company goals