Scheduling Team Lead

Neuromedical Center • Baton Rouge, LA

2d

About The Position

We are currently hiring a Scheduling Team Lead to join our Appointment Scheduling Department.

Join The NeuroMedical Center Team
At The NeuroMedical Center, our mission is simple: to make a meaningful difference in the lives of every patient we serve. Achieving that goal starts with exceptional people. We are seeking compassionate, dedicated professionals to join our team.

Requirements

• Staff Support
• Scheduling & Provider Coordination
• Workflow & Task Monitoring
• Staff Coaching & Support
• Operational Support

Responsibilities

• Serve as the primary point of contact for call center staff
• Provide guidance on scheduling protocols and practice workflows.
• Assist staff with complex scheduling situations.
• Intervene with difficult or escalated patient calls when needed.
• Support staff in resolving patient concerns in a professional and timely manner.
• Assist with managing provider schedule changes including: Schedule freezes Provider time off Clinic closures
• Coordinate patient rescheduling when provider schedules are modified.
• Ensure patients affected by schedule changes are contacted & rescheduled appropriately.
• Monitor Athena buckets to ensure staff complete assigned daily tasks.
• Ensure incoming scheduling requests, patient messages, & referrals are addressed in a timely manner.
• Identify backlog or delays & redirect staff as needed to maintain workflow efficiency.
• Provide coaching & guidance to staff regarding scheduling accuracy and patient communication.
• Reinforce department policies & scheduling guidelines.
• Identify training opportunities & communicate trends to the supervisor.
• Monitor call center activity
• Communicate concerns or workflow issues to the supervisor & DOO
• Support implementation of workflow improvement.

Benefits

• Medical, dental, and vision insurance
• Voluntary life, dependent life, and short-term disability coverage
• Accident and cancer insurance options
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability insurance
• Team members become eligible to participate in our retirement plan after one year of service.
• You’ll also enjoy paid time off that grows with your tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees