Client & Team Scheduling Coordinator

Encompass Therapy Center•Bay City, MI

About The Position

Responsibilities and Duties: Complete all daily 1:1 team member sessions for ABA and ancillary sessions as needed Adjust daily scheduling as necessary as changes to attendance occur Communicate effectively via email, phone, and text Maintain HIPAA through all aspects of tasks assigned Complete scheduling of 6 month ABA assessments and ancillary evaluations as needed Assist with attendance tracking for clients and team members; including providing written agreements to clients who fall below the attendance policy Be available for on-call phone coverage as assigned Respond as necessary to clients/team members if cancellations occur outside of normal business hours Complete scheduling & tracking of parent training Communicate with necessary members of the clinical team on client changes Assist with additional office tasks as assigned by supervisor Track and update authorization requests as necessary through commercial insurances and contracted Community Mental Health agencies Work closely with the office team to facilitate excellent communication and customer service to parents, team members, and community members Must be available to start at 6:30AM and be flexible with schedule if later coverage is needed Ability to remain calm and positive when faced with stressful situations or unexpected changes Qualifications: Bachelor's Degree Proficient with Microsoft Office including Word, Excel, PowerPoint, and their various Google Drive options Possess written & verbal communication skills Able to abide by HIPAA privacy & confidentiality Able to work in a fast-paced environment Takes initiative for task completion Experience in a medical office setting Experience with behavioral health preferred Experience with billing is preferred Compensation & Benefits: Competitive Salary Set Schedule Monday-Friday (no weekends) Health Insurance, 401K, and Supplemental Benefits Paid Time Off Profit Sharing On-Site Training Compensation for mileage

Requirements

Bachelor's Degree
Proficient with Microsoft Office including Word, Excel, PowerPoint, and their various Google Drive options
Possess written & verbal communication skills
Able to abide by HIPAA privacy & confidentiality
Able to work in a fast-paced environment
Takes initiative for task completion
Experience in a medical office setting

Nice To Haves

Experience with behavioral health preferred
Experience with billing is preferred

Responsibilities

Complete all daily 1:1 team member sessions for ABA and ancillary sessions as needed
Adjust daily scheduling as necessary as changes to attendance occur
Communicate effectively via email, phone, and text
Maintain HIPAA through all aspects of tasks assigned
Complete scheduling of 6 month ABA assessments and ancillary evaluations as needed
Assist with attendance tracking for clients and team members; including providing written agreements to clients who fall below the attendance policy
Be available for on-call phone coverage as assigned
Respond as necessary to clients/team members if cancellations occur outside of normal business hours
Complete scheduling & tracking of parent training
Communicate with necessary members of the clinical team on client changes
Assist with additional office tasks as assigned by supervisor
Track and update authorization requests as necessary through commercial insurances and contracted Community Mental Health agencies
Work closely with the office team to facilitate excellent communication and customer service to parents, team members, and community members
Must be available to start at 6:30AM and be flexible with schedule if later coverage is needed
Ability to remain calm and positive when faced with stressful situations or unexpected changes