Client Scheduling Team Lead

VERITEXT LLC•Atlanta, GA

6h•Hybrid

About The Position

At Veritext, we focus on the details – so legal teams can focus on the case. About the role: Manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place

Requirements

Work collaboratively with Veritext colleagues, exhibiting Veritext Values
Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
Communicate necessary information timely, accurately and effectively; report incidents to management
Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
Take ownership of your work; follow-thru until final resolution
Proficiency in MS Office required
Proficiency in relevant software packages and applications
Must possess excellent written and verbal communication skills
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized and be able to multi-task
Proactive and motivated with strong problem solving and follow up skills
Must be able to work both independently and with a team

Responsibilities

Oversee and quality control the calendar department as they: 1. Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext Ensure complete, accurate and consistent information Follow Standard Data Entry Rules Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two.
Monitor and assign phone volume, performance and readiness of regional calendar associates
Communicate Operational Excellence goals to members of calendar team with regards to Notice Entry, Phone Calls answered and Front Email conversations
Track Operational Excellence metrics and communicate with team on performance
Closely monitor Case set-ups and assignments and enforce Profile and Case Standing order entry and compliance by members of the calendar team
Train and educate calendar department on Order Entry for services, including but not limited to: 1. Court Reporter and/or Videographer 2. Remote or in-person locations and the appropriate services that go with each 3. Exhibit management requirements
Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
Master new procedures and training guidelines; offer assistance and mentorship to Calendar team members by communicating via 8x8 chat, holding weekly check-ins and in person assistance
Act as an escalation point of contact within the team for client issues
Exhibit an advanced knowledge and familiarity with client and reporter questions and be able to independently solve more complex scheduling questions
Assist in development and planning of training and support to new staff members on calendar specific tasks
Work directly with Calendar Manager to create optimal workflow, schedules and collaboration between calendar department
Assist in regional and national projects for developing best practices in calendar related activities

Benefits

Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance
Hybrid work structure (two days in the office, three days working remotely)
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!