Surgical Scheduling Coordinator

Agiliti • Texas - Home based, TX

2d • $14 - $34 • Remote

About The Position

The Surgical Scheduling Coordinator is responsible for booking our equipment for hospitals across the country. This person will handle various interactions (phone/email/cases) to and from surgical customers to guide them through the scheduling process. Hours / Shifts Monday - Friday, 7 am - 4:30 pm CST On-Call Rotation includes: typically 1-2 weekdays per month and 1 weekend day per month.

Requirements

• High School Diploma or equivalent required
• Proven work experience as a Scheduling Coordinator or in Customer Service
• Proficiency in Scheduling Software preferred
• Experience using Microsoft Office 365 (Outlook, Word, and Excel)
• Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred
• For Remote Position Only: Separate work area free of distraction
• Superior phone and written customer service skills
• Effective communication, both written and verbal with active listening skills
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Patient and empathetic attitude toward others
• Computer literacy and In-depth knowledge of Microsoft Office 365
• Possession of strong problem-solving skills and sound judgment.
• Familiarity/working knowledge of call center/ACD phone systems.
• Dependable attendance and punctuality
• Adaptable and flexible - comfortable working in fast-paced environments
• Strong time management and organizational skills
• Comfortable sitting in front of the computer for extended periods of time

Responsibilities

• Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures
• Responds to customer voicemails and emails related to scheduling
• Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately
• Identifies scheduling barriers and implements solutions to improve scheduling results
• Follows established precaution and procedures in the performance of job duties to ensure a safe work environment.
• Adhere to policies regarding safety, confidentiality, and HIPAA guidelines
• Participates in ongoing training to improve their understanding of our department and what we offer our customers
• Assist in other tasks as assigned by Supervisor and/or Manager

Benefits

• health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED