Surgical Scheduler - CMG OB/GYN

UR Thompson Health•Town of Canandaigua, NY

14d•$19 - $25•Onsite

About The Position

Plays a vital role in assuring whole patient care is made available to each patient through referrals, prior authorizations, appointments and services. Oversees daily operations of managing the OR schedule for multiple providers. Schedules OR cases within the EMR to include the appropriate coding information, staff, equipment and pre-op testing needed. Schedules pre-op, post-op and imaging appointments within a timely manner either before or after surgery. Follows up with patient’s care team to obtain required clearances and medication instructions prior to surgery. Verifies insurance and obtain prior authorizations that are needed prior to surgery. Communicates with patients to schedule surgery and explain any prep/testing requirements necessary for surgery. Acts as a liaison between patients, surgeons and OR staff to communicate any questions, concerns or add-on OR cases. Backs up the Clinical Secretary staff as needed. Proactively ensures all State and Federal regulatory requirements are met. Works closely with Provider Billing to assure compliance and maximum reimbursement.

Requirements

High School Diploma or GED required.
2 to 3 years of previous secretarial/clerical experience required.
Computer knowledge and skills including Outlook and Microsoft Word required.
Demonstrates skills in communication and prioritizing assignments.
Makes every effort to satisfy the needs of every customer in a friendly, service-oriented manner.
Demonstrates the ability to develop and maintain a collaborative working relationship with all system departments, the medical staff and other health care professionals at Thompson Health and with all outside customers.
Has extensive knowledge of health care insurance and understands the complex insurance benefits of multiple carriers and how they apply to the specific patient.
Exhibits time management, keyboarding & multi-tasking skills to assure business components of the practice are maintained at an efficient & effective level.
Lives the CARES values at all times.

Nice To Haves

OR scheduling preferred.
ICD-10 and CPT coding experience preferred.
Experience in a medical office setting preferred.
2 to 3 years of previous OR scheduling experience preferred.

Responsibilities

Manage OR schedule for multiple providers.
Schedule OR cases in EMR with coding, staff, equipment, and pre-op testing details.
Schedule pre-op, post-op, and imaging appointments.
Obtain required clearances and medication instructions prior to surgery.
Verify insurance and obtain prior authorizations.
Communicate with patients regarding surgery scheduling and requirements.
Liaise between patients, surgeons, and OR staff.
Provide backup for Clinical Secretary staff.
Ensure compliance with State and Federal regulatory requirements.
Collaborate with Provider Billing for compliance and reimbursement.