Surgical Scheduler - FT - Day - CMG Call Center Newtown PA

Capital Health (US)•Newtown, OH

1d•$19 - $23

About The Position

The Surgical Scheduler collaborates with the OR and GI Endoscopy Unit to schedule procedures, negotiate dates and times, avoid resource conflicts, and coordinate special procedure needs with internal departments, staff, and external resources. The role gathers complete patient and procedure information, schedules hospital procedures and testing promptly, and prepares and distributes schedules within established time frames. It works closely with physicians and office administration to maximize use of physician time and practice resources. The position obtains insurance pre-certifications and authorizations, completes referrals according to insurance requirements, and supports patient service by telephone and at the front desk. It oversees registration and checkout, medical-record handling, chart preparation and filing, and other medical receptionist duties, including appointment scheduling, collecting co-pays and fees, and completing related computer and paperwork tasks. The scheduler coordinates follow-up care communications, hospital patient activity for physicians and the billing company, physician activities with CH departments, and resources such as examination rooms and equipment. The scheduler plans daily schedules to support physician productivity, promptly reviews routine issues and unusual circumstances with physicians, handles patient problems and complaints, and refers difficult situations to the Director/Manager. The role also works with providers and the Director/Manager on provider scheduling and plans to introduce and grow the practice in the community.

Requirements

High school diploma or GED.
One year of experience in a medical office or hospital setting.

Responsibilities

Collaborate with the OR and GI Endoscopy Unit to schedule cases, negotiate dates and times, and avoid resource conflicts.
Coordinate special procedure needs with appropriate organization departments and staff, as well as external resources.
Gather complete patient and procedure information and schedule hospital procedures and testing in a timely manner.
Prepare and distribute schedules within established time frames and work with physicians and office administration to maximize utilization of time.
Obtain pre-certifications and authorizations from insurance carriers and complete referrals according to insurance requirements.
Assist co-workers during periods of heightened patient activity.
Provide prompt patient service by telephone and at the front desk; oversee registration, checkout, and medical-record handling.
Perform medical receptionist duties, including answering calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co-pays and fees, and completing related computer and paperwork tasks.
Coordinate communication of follow-up care needs and reminder cards to patients.
Oversee filing, preparation, pulling, filling, and purging of charts according to established protocols.
Plan daily schedules to maximize physician productivity and coordinate physician activities and programs with CH departments.
Coordinate hospital patient activity for physicians and the billing company.
Work with providers to implement provider scheduling and coordinate resources, such as examination rooms and equipment.
Review routine issues, difficulties, and unusual circumstances promptly with physicians; handle patient problems and complaints and refer difficult situations to the Director/Manager.
Work with physicians and the Director/Manager to develop and implement a practice-specific plan for introducing and growing the practice in the community.