Surgical Scheduler - FT - Day - CMG Call Center Newtown PA

Capital Health (US)•Newtown, OH

8d•$19 - $23•Remote

About The Position

Capital Health is seeking a Surgical Scheduler to join their team. This full-time position operates during day shifts and is based in the CMG Call Center in Newtown, PA. The Surgical Scheduler will collaborate with the OR and GI Endoscopy Unit to schedule cases, negotiate dates and times, and avoid resource conflicts. They will coordinate special procedure needs, gather complete patient and procedure information, and schedule procedures and testing for patients at the hospital. The role involves preparing and distributing schedules, working closely with physicians and office administration to maximize utilization, and obtaining pre-certification and authorizations from insurance carriers. The position also requires completing referrals and pre-certifications, assisting co-workers, working independently to provide prompt patient service, and overseeing registration, checkout, and medical record handling for efficient patient flow. The scheduler will review routine issues with physicians, handle patient problems/complaints, and refer difficult situations to the Director/Manager. Additional duties include performing medical receptionist duties such as answering phones, scheduling appointments, filing, checking patients in/out, collecting co-pays, and completing associated paperwork. They will also coordinate communication of follow-up care needs, oversee medical record filing and chart management, plan daily schedules to maximize physician productivity, and coordinate other physician activities and hospital patient activity. The role involves working directly with providers to implement scheduling for maximum productivity and coordinating the scheduling of resources like exam rooms and equipment. Collaboration with physicians and management is key for developing and implementing practice growth plans.

Requirements

High School Diploma or GED
One year medical office or hospital setting experience.

Responsibilities

Collaborates with OR and GI Endoscopy Unit to schedule cases, negotiating date and time, and avoiding resource conflicts.
Coordinates special procedure needs with appropriate Organization departments and staff, as well as external resources.
Gathers complete patient and procedure information.
Schedules procedures and testing for patients at the hospital on a timely basis.
Prepares and distributes schedules in accordance with established time frames.
Works closely with physicians and office administration to schedule and maximize utilization of time.
Obtains pre-certification and authorizations from various insurance carriers to facilitate maximum utilization and efficiency and minimal procedure-related problems.
Completes referrals and pre-certifications for patients according to insurance requirements.
Demonstrates willingness to assist co-workers during periods of heightened patient activity.
Works independently to assure prompt patient service both on the telephone and at the front desk.
Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office.
Reviews promptly with physician routine issues, difficulties and unusual circumstances.
Handles promptly patient problems/complaints.
Refers difficult situations to Director/Manager.
Performs all medical receptionist duties, including but not limited to, answering phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co-pays and fees from patients and completing computer and paperwork associated with these functions.
Coordinates the communication of follow-up care needs/reminder cards to patients.
Oversees the filing of information into medical records according to established protocol, the preparation, pulling and filling of charts and the purging of charts for effective record management.
Plans daily schedule to maximize physician productivity in the practice.
Coordinates/schedules other physician activities/programs with various CH departments.
Coordinates hospital patient activity for doctors and billing company.
Works directly with providers to implement provider scheduling to ensure maximum productivity.
Coordinates scheduling of resources (e.g., exam rooms, equipment) to ensure appropriate resources for each provider.
Works in conjunction with physician(s) and Director/Manager to develop and implement a practice-specific plan for the introduction and growth of the practice in the community.