Surgery Scheduler

UPMC•Lancaster, PA

12h•Hybrid

About The Position

Surgical Scheduler Vascular Surgery | General Surgery | Podiatry Join our growing, family-oriented, and fun team dedicated to providing exceptional patient care across Lancaster, Lebanon and York Counties. We are seeking an organized, detail-oriented Surgical Scheduler to coordinate procedures and support our surgeons, patients, and clinical teams.

Requirements

High school diploma or equivalent required
Medical office and surgical scheduling experience required
Reliable transportation for travel between clinic locations
Completion of a medical assisting program or 2-4 years experience in a medical field.
General knowledge of computer software and practice management databases is essential.
Strong organization, time management and interpersonal skills.
Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
Ability to deal compassionately and professionally with patients is essential.
Work independently and possess sound decision-making skills.
Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality with regards to all job assignments and related information.

Nice To Haves

Proficiency in medical terminology preferred.
Knowledge of the Epic practice management programs preferred.

Responsibilities

Schedule surgical procedures, pre-operative testing, and related appointments
Coordinate with surgeons, hospitals, surgery centers, insurance companies, and patients
Obtain authorizations and ensure all required documentation is complete
Communicate surgical instructions and preparation information to patients
Maintain accurate scheduling records and manage multiple priorities in a fast-paced environment
Travel occasionally between satellite offices throughout Lancaster and York Counties
Work directly with department to troubleshoot procedural and operations issues.
Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
Ensure that informed consents are signed.
Provide patients with pre and postoperative instruction according to service specific guidelines.
Coordinate patient education seminars and schedules physicians accordingly.
Collect data for research study.
Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
Ensure all billing and insurance information is current and accurate.
Complete special projects as assigned.
Act as liaison between patient and referring physicians.
Obtain pre-certification and/or referral prior to the date of the procedure.
Coordinate and track internal and external marketing efforts.
Attend and schedule department meetings.
Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.