Surgical Operations Specialist - Neurosurgery

University of Maryland Faculty Physicians•Glen Burnie, MD

9d•Hybrid

About The Position

The University of Maryland Faculty Physicians, Inc. is seeking a Surgical Operations Specialist to support faculty practices within the Department of Neurosurgery at the University of Maryland Baltimore Washington Medical Center (BWMC) and the University of Maryland Medical Center (UMMC). The Department of Neurosurgery aims to excel and innovate in the clinical practice, science, and education of neurosurgery. This role supports day-to-day surgical operations including patient communication, prior authorizations for procedures, process oversight, and surgical scheduling, working closely with faculty, clinical staff, and administrative teams. The role also supports referral coordination as needed. The ideal candidate is organized, dependable, professional, and service-oriented, with a strong commitment to patient-centered care and teamwork. This role will be based out of BWMC, a satellite neurosurgery practice managed by Neurosurgery at UMMC. Periodic travel to UMMC will be required as needed.

Requirements

High school diploma or general education degree (GED)
3-5 years of experience in a medical office setting
Experience with EPIC and general computer knowledge
Strong customer service skills
PC proficiency
Medical terminology preferred

Nice To Haves

Previous surgical scheduling experience preferred

Responsibilities

Collaborates with department leadership to develop processes, materials, and tools for patient pre and post-surgical education.
Supports and actively participates in development and organization of operational workflows.
Responsible for implementing surgical scheduling support processes, identifying required resources, workflows, and escalation processes.
Maintains active OR schedule for all faculty.
Develops knowledge of surgical case type equipment, length, and other requirements.
Meets with patients and families to coordinate surgical care and pretesting.
Educates patients on pre- and post-surgical process.
Completes necessary documentation.
Ensures all documentation and consents are scanned into EPIC.
Participates in daily 9:45 OR huddle call and serves as liaison between department and OR.
Provides information to clinical OR staff, independently researches any issues brought up at meeting, and communicates responses to appropriate team members.
Schedules surgical cases daily following specified clinical and time allocation guidelines via automated scheduling systems through telephone contact with physicians’ offices, fax, website retrieval, or personally with the physician and/or resident; uses manual systems in the event of automated system downtime.
Researches, proposes, and implements process and procedures for office-wide surgical scheduling workflows.
Trains clinical staff, faculty, and surgical scheduling team on new workflows.
Monitors, analyzes, and implements change to processes to ensure most effective and efficient methods are being used.