Surgical Onsite Specialist (Nashville, TN)
About The Position
At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.
Requirements
- Bachelor’s degree
- Minimum of 1 year of required experience
- A valid driver's license issued in one of the 50 States with a clean driving record is required.
Nice To Haves
- 1+ year of clinical experience in the OR
- Excellent communication and interpersonal skills
- Relevant clinical or hospital experience
- Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
- Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
Responsibilities
- Provide real-time procedural assistance for Surgical COTs within aligned territory.
- Offer technical expertise and troubleshooting support to ensure successful product usage.
- Serve as a trusted resource for physicians and surgical teams in the OR.
- Act as a primary point of contact for customer inquiries during on-site procedures.
- Ensure clear and effective communication between customers and colleagues.
- Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
- Perform equipment and software upgrades as required.
- Conduct equipment fleet audits to ensure optimal product performance and compliance.
- Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
- Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
- Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
- Provide on-site support for regional conversions and product adoption strategies.
- Maintain accurate tracking and availability of surgical products for smooth procedure execution.
- Ensure inventory levels meet customer and operational needs.
- Achieve/exceed sales objectives by driving product utilization and customer engagement.
- Secure base business and expand new accounts through effective procedural support.
- Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
