Surgical Coordinator - Hybrid

OMNI OPHTHALMIC MANAGEME NT•New York, NY

22d•Hybrid

About The Position

The Surgical Coordinator is responsible for managing the scheduling and administrative tasks related to surgical procedures for physicians. This role involves direct patient interaction, coordination with various departments, and maintaining accurate patient records. The position requires travel to Omni Eye Services locations as needed and adherence to all COVID guidelines.

Requirements

Travels to Omni Eye Services locations as needed.
Follows all COVID guidelines provided by the practice.

Responsibilities

Completing scheduling for all physicians either in person or over the phone according to guidelines.
Scheduling the procedure in all necessary systems.
Going over all surgical information with the patient including dates, location, paperwork, and requirements.
Scanning all surgical paperwork in all systems once completed in a timely manner.
Updating surgical template with necessary information.
Updating co-care information if applied and completing co-care information within the system.
Emailing appropriate staff members with any updating information.
Completing the Check In process for assigned surgeon and submitting coding sheets to the Billing department through DM.
Creating surgical folders to be kept up to date and ready for use.
Collecting payment for all elective and selfpay patients and sending receipts to appropriate staff.
Scanning and filing all patient documents accumulated daily in DM by the end of each business day.
Retrieving messages from Patient Services and Surgical voicemail and contacting them back in a timely manner.
Updating Telephone Call Templates in EHR with responses and generating documents when completed.
Answering incoming calls and emails and responding to inquiries in a timely manner or directing to appropriate personnel.
Documenting and recording all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other departments for communication purposes.
Verifying surgical benefits for physician and ESSI (if needed) and contacting patients regarding copayments, co-insurance, and deductible information.
Entering information in PM system accurately and in a timely manner.
Ensuring patient referral source and co-care information is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas.
Submitting patients referred VIA fax/ Referring OD to the Referral Management Department.
Ensuring all scheduled patients have their referral letters scanned into DM and noted in the system.
Sorting mail and handling fax requests.
Greeting and directing patients, salespeople, and visitors.
Contacting patients to confirm upcoming surgical procedures and going over all necessary requirements and questions.
Forwarding on demand precertification and insurance verification requests to appropriate personnel.
Maintaining and controlling the release of information to authorized persons only.
Maintaining a neat and orderly work area.
Ordering, receiving, and maintaining office supplies and other surgical supplies such as folders and paperwork.