Surgical Coordinator/Scheduler

Eye Care Partners Career•Millburn, NJ

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com . Job Title: Surgical Coordinator Company: Vitreous Retina Macula Specialists of New Jersey Location: Millburn, NJ Travel: Travel to our other office in Somerset, NJ is required as needed. We do pay mileage reimbursement! Perks Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Competitive Base Pay Employee Discounts Hours: Full Time Our offices are open Monday-Friday 7:45am-7pm, Saturday 7:45am-1pm You shifts will fall within these hours You may need to work a little earlier/later as needed You must have open availability to work any shift Requirements: High School Diploma or GED Equivalent required 1-2 years of surgical scheduling and financial counseling experience required Basic computer skills Strong customer service skills Excitement to learn and grow SUMMARY The Surgical Coordinator schedules office-based and hospital procedures consistent with the patient’s diagnosis and procedure request. They also deliver excellent patient-centered care by ensuring the financial and surgical communication process is complete for patients having surgical procedures.

Requirements

High School Diploma or GED Equivalent required
1-2 years of surgical scheduling and financial counseling experience required
Basic computer skills
Strong customer service skills
Excitement to learn and grow

Nice To Haves

Experience in financial counseling is highly preferred.
Excellent customer service skills with patients, employees, and the public is required.
Must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
Individual must be organized, and be able to manage demanding workload with accuracy.

Responsibilities

Schedules office- and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
Check every patient chart for insurance benefits, prepare a cost summary and counsel patients regarding finances.
Counsel patients for Physician Fee and Eye Surgery Center.
Follow up/collect for surgery payments.
Schedules diagnostic and imaging tests to be completed at PMG.
Schedules office- and hospital-based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office- and hospital-based procedures, including scheduling with contracted anesthesia groups.
Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.
Enters notes/special instructions needed for scheduling in the Electronic Medical Record (EMR).
Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
Provides accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirms patients' insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
Ensures patients have proper medical clearance and pre-surgical testing as needed.
Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
Ensures completion of assessment for advance directive, including DNR when applicable.
Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Assists other members of the department as needed.
Other duties as assigned.