Surgical Coordinator

Epiphany Business Services, LLC•Bellevue, WA

7d•$23 - $30•Onsite

About The Position

Epiphany Dermatology is a dynamic, fast-growing dermatology services company with a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. The company has grown from a single site in 2015 to over 100 dermatological clinics nationwide and plans to increase its reach over the next four to five years. They are looking for a service-oriented, motivated individual to join them as a Surgical Coordinator. Epiphany Dermatology offers eligible employees great benefits, perks like free skin care, generous time off plans, opportunities for growth, and the chance to be part of a purpose-driven organization. They invest in employee development, viewing the role as a career opportunity.

Requirements

Professional behavior and communicating effectively with others.
Demonstrate competency in all skills related to the performance of patient care and in accordance with provider specifications and guidelines.
Maintain efficient surgical scheduling.
Verify patient insurance benefits and eligibility.
Audit schedules to ensure eligibility is current and active and any required referrals and/or documentation are available in the patient record.
Totally comfortable demonstrating competency in all skills related to patient care.
Able to adjust personal availability according to volume changes and activity surges.
The ability to adhere to a compliance program and HIPAA standards and policies.
Able to receive and apply constructive input for performance improvement and growth.
High School Diploma required.
Two (2) years of experience as a medical receptionist highly preferred, preferably in a medical practice or ambulatory environment.

Nice To Haves

Ability to do patient care with a smile and positive attitude.
Knowledge of insurance industry and strong computer skills highly desired.

Responsibilities

Provides excellent customer service to all customers/patients, referring providers and healthcare professionals, both in person, telephonically, and in writing.
Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement.
Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely manner.
Manages incoming phone calls, emails, messages and referrals to resolution in a timely fashion.
Maintains medical records with timely input of incoming scans, documents or test results.
Works with healthcare team to assure smooth and efficient patient flow and operations. Problem solves obstacles to through-put process to resolve undue backlogs and wait times. Reports and documents unresolved concerns.
Willingness to help where coverage is need, ensuring completing of assigned tasks, ensuring completing of time-sensitive delegated tasks, which includes, but not limited to, requests for prescription refills per protocols, patient letters and/or EMR messages.
Participate in staff meetings and provide constructive input for improvements and solutions.
Other duties as assigned.