Surgical Coordinator - Colorectal Surgery

Children's National Hospital

4d•$21 - $35

About The Position

Department 10339 Colorectal Surgery Pay Range $20.83 - $34.71 Schedule, pre-certifies for both the physician and facility, verify insurance eligibility, review benefits to include co-pay and deductible and documents procedure for Children's Hospital Operating Room and Ambulatory Surgery Center as well as outside hospitals and surgery centers for patients. Work with parents and other departments to schedule patients in a timely manner assuring that registrations, demographic and insurance information are correct. Verify guardianship/custody issues that might arise. Coordinate vendor or other specialized equipment required for the surgical procedure upon request.

Requirements

High School Diploma or GED (Required)
3 years Progressive experience performing patient registration and scheduling, medical insurance verification, preferably in a hospital or a physician’s office as a receptionist. (Required)
Must be proficient in Cerner and or similar EMR, CNHS HBOC and PPM/PSM systems.
Excellent verbal, interpersonal, consumer relations and telephone skills required.
Must have proficient knowledge in medical insurance verification procedures, insurance screening and financial counseling, billing and healthcare business operations, as well as working knowledge of CPT/ICD-10 coding.
Must be able to multi-task and have knowledge of medical terminology.

Responsibilities

Process patient Surgical Plan of Care from Physician.
Confirm and correct computer aided, on-line registration with parent/guardian via telephone or in person in courteous and consumer-orientated manner; collect personal and insurance information.
Discuss co-payment, deposits or payment in full requirements with parents prior to scheduled appointment; counsel parent or refer parent to Medlaw for financial counseling or establishing payment schedule.
Contact and verify insurance company in a timely manner to pre-certify procedure, document pre-certification notes in Cerner registration; contact PCP’s for referrals and or H&P’s as needed.
Coordinates various diagnostic tests; call parent/guardian to schedule procedure, work with both the surgeon’s and parent's schedules, as well as possibly other physician’s schedules for joint procedures; schedule patients for an appointment with physician, nurse or technical personnel using the on-line scheduling system (Cerner); send parent a confirmation letter of procedure as well as other information relating to the surgical experience.
Coordinate admission and/or procedure with other departments per patient needs; follow-up with each parent/patient until procedure is scheduled.
Post case in Cerner utilizing the policy guidelines; maximize operating room block time utilization; confirm cases with the OR Posting Office.
Contact and receive authorization numbers for late rooms, use of open OR time, etc.
Contact system managers immediately when problems occur.
Assure that a registration for the procedure is in the HBOC system at least two days prior to date of procedure.
Confirm with parent/guardian; facilitate consents for patients who are wards of the state/district.
Confirm that there is a Consent, Surgical Plan of Care and History & Physical form for patients documented or scanned into the EMR prior to the DOS; retrieve any rescheduled patients’ communication to ensure no delay on the day of service.
Confirm and coordinate the schedule with surgical equipment representatives needed for the surgical procedure.
Provide expertise and help to other schedulers to include cross coverage.
Share new insurance notifications and changes with the schedulers and managers.
Notify AMSAC, the posting office and P ACU nurses of any cancellations and add-on cases.
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance