Surgical Coordinator Manager

COMPREHENSIVE EYECARE PARTNERS LLC GROUP•Federal Way, WA

27d•$36 - $41•Hybrid

About The Position

Comprehensive EyeCare Partners is one of the nation’s largest vision care management service organizations. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nation’s preeminent eye care services company by partnering with world class physicians to drive superior clinical and surgical outcomes, while optimizing the patient experience. Position Summary The Surgical Coordinator Manager is responsible for leading, developing, and standardizing scheduling and referral operations across the WA market. This role ensures every referral is captured, every patient is scheduled efficiently, and every surgeon’s clinic is consistently filled with qualified evaluations. The primary objective is to drive business to surgeons by eliminating access barriers and creating a seamless patient journey from referral to clinic evaluation.

Requirements

3 years of surgery scheduling experience within a healthcare facility required.
2 years of leadership experience within a clinic or ambulatory surgery center required.
Fundamental management skills of planning, organizing, facilitating, and coordinating.
Ability to communicate effectively with organizational direct reports, managers, executives, physicians, and patients.
Ability to use metrics to operationalize initiatives and drive strategy for operational efficiencies for process improvements pertaining to surgical scheduling and surgery utilization.
Strong computer skills including MS Office Suites and EHR systems.
High school diploma or GED required

Nice To Haves

Strong understanding of clinical access, patient flow, and schedules is preferred.
Associates degree in a relevant field preferred

Responsibilities

Develop and execute strategies that increase clinic surgical evaluations and maximize surgeon utilization for the surgery center cases to prevent underutilization of cases per day.
Standardize surgical scheduling templates, appointment types, and access protocols to ensure efficient, high-fill clinic schedules preventing missed surgical patients.
Partner with clinic managers, call center, surgery centers, and physician leadership to ensure alignment on access, capacity, and patient flow.
Lead, coach, and develop regional scheduling; set expectations, monitor KPIs, and ensure accountability.
Implement processes that reduce leakage, improve referral-to-appointment conversion, and ensure timely follow-up on all pending referrals.
Track, measure, and operationally communicate surgical scheduling metrics, access times, and surgeon fill rates; provide actionable insights to operational and physician leadership.
Create and maintain regional SOPs for surgical scheduling, communication standards, and escalation pathways.
Build strong partnerships with surgeons, clinic/ ASC leaders, and external sources to support growth and operational excellence.
Ensure timely, compassionate, and efficient communication with patients throughout the scheduling and referral process.
Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
Supports initiatives designed to improve individual and organizational surgical scheduling performance ensuring no patient slips through the cracks.
Other duties as assigned and operational initiatives by operations leadership.