Surgery Services Representative 2 - Full Time Bascom Palmer Eye Institute, Naples, FL

University of Miami•Naples, FL

1d•Onsite

About The Position

The Surgery Services Representative 2 oversees and serves as a source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the incumbent supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines. This role is a full-time staff position at Bascom Palmer Eye Institute, Naples, FL.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 3 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Acquires operating room schedules and reconciles surgical and anesthesia records.
Verifies insurance information and takes appropriate steps to obtain any missing information.
Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
Maintains an organized record of charges by batching patient records by date of service.
Responds to and resolves complex customer grievances.
Adheres to University and unit-level policies and procedures and safeguards University assets.