Surgery Scheduling Supervisor

Talley Eye Institute•Evansville, IN

11h

About The Position

This individual is responsible for leading the Surgery Scheduling team through assisting patients with all aspects of pre-operative preparations in order to promote patient confidence in their medical care and to make the surgical experience as smooth as possible, acts as a liaison between the office, surgical facility, patient and primary care physician.

Requirements

High school diploma or equivalent; some college preferred.
Two years experience in a surgical specialty practice, ophthalmology preferred.
Excellent communication and interpersonal skills.
Strong organization with attention to detail.
Analytical problem-solving skills.
Demonstrated ability to meet deadlines.
Ability to work independently and as a team member.
Demonstrated computer literacy.
Capability of meeting patient surgical scheduling volumes as established by the lead technician.

Nice To Haves

C.O.A. helpful.

Responsibilities

Acts as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations.
Schedules all patient surgeries and pre-operative appointments, including those with the patient’s primary care physician, surgical facility, ophthalmologist or technician.
Schedules post-operative appointments as appropriate.
Arranges patient transportation if necessary.
Notifies patient of all scheduled appointments.
Prepares surgery folders and post-op kits.
Sends appropriate H&P forms, labs, EKGs, and radiology needs to primary care physician.
Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps, and signed consent forms, and transfers to surgical facility.
Answers all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
Performs other tasks as assigned.
Supervise and train surgical scheduling staff.
Audit staff productivity and provide coaching, recognition, and conduction of staff evaluations.
Lead the department in communicating and execution of organization’s goals and objectives.
Liaison for department with other department supervisors, Administration and Doctors.