Surgery Scheduling - Neurosurgery

Baylor Scott & White Health•Fort Worth, TX

About The Position

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. The Scheduling Specialist schedules complex procedures like interventional radiology. They validate and obtain history, physical, outside images, and orders. They also capture patient demographic and insurance information.

Requirements

Must consistently meet performance standards of production, accuracy, completeness, and quality.
Requires good listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
Maintain a professional demeanor in stressful, emotional environments with suffering patients and life/death situations.
Demonstrates effective and professional communication with physicians and other providers. General knowledge of medical terminology and complex and interventional procedures.
Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
Demonstrates ability to manage multiple changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing, and computer navigational skills. Basic computer skills and Microsoft Office.
H.S. Diploma/GED Equivalent
3 Years of Experience

Responsibilities

Schedules and coordinates multiple appointments, procedures, and tests for patients. This includes obtaining patient history, physical information, outside images, and radiologist approval before scheduling complex procedures like interventional or invasive radiology procedures.
Uploads images to image sharing application for radiologist to review prior to study and move to PACS when necessary.
Contacts patients or providers for complex and/or interventional radiology procedures. Communicates effectively with physicians and other providers.
Contacts patients to schedule complex and/or interventional radiology procedures.
Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.
Collect patient demographic and insurance information during scheduling calls. Validate that insurance is in network with the provider.
Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.
Monitors inbound orders to ensure validation and proper routing. This ensures patients are contacted promptly to schedule procedures.
Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
Meet telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.