Surgery Scheduling Specialist, Eye Clinic

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Surgery Scheduling Specialist for its Eye Clinic. Located in Nashville, Tennessee, VUMC is a leading institution dedicated to advancing health and wellness through patient care, education, and research. The Surgery Scheduling Specialist will coordinate with patients, physicians, and the operating room to schedule surgeries efficiently, ensuring optimal use of technology and fostering effective communication. This role supports the efficient workflow of the surgery scheduling functions and may involve scheduling all appointments related to surgery. The specialist will also verify patient eligibility and coverage, obtain necessary precertification or insurance approval, and maintain the quality of operations impacting patients and staff. This position offers the opportunity for professional growth within a supportive and collaborative health system.

Requirements

Relevant Work Experience
2 years
High School Diploma or GED
Patient Scheduling (Intermediate)
Surgery Scheduling (Intermediate)
Patient Documentation (Intermediate)
Medical Terminology & Documentation (Intermediate)

Responsibilities

Coordinates surgery schedule with patient, physician, and operating room in support of surgery scheduling functions.
Coordinates with other services to schedule multi-panel and multi-surgeon combination cases across all locations.
May assist in scheduling all appointments related to surgery.
Verifies patient eligibility and coverage for procedure and discusses potential financial obligations with patient.
Identifies if a patient’s coverage is in-network or out-of-network and directs the patient to proper resources if needed with assistance from the Lead/Manager.
Obtains precertification or proper insurance approval prior to surgical procedures.
Notifies and forwards paperwork for insurance certification to billing office and obtains additional paperwork if needed, for compliance.
Monitors surgery schedule and ensures optimization of resources and workflow.
Maintains quality in operations impacting patients and staff.
May assist in training new and current employees.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.