Surgery Scheduling - ENT/Facial Plastics

EAR NOSE AND THROAT CONSULTANTS PC • Troy, MI

1d • $20 - $23 • Onsite

About The Position

Ear, Nose & Throat Consultants (ENTC), with multiple locations throughout Oakland, Wayne, and Macomb Counties, is seeking an organized, detail-oriented, and patient-focused Surgical Scheduler to join our growing ENT and Facial Plastic Surgery team. The Surgical Scheduler plays a critical role in coordinating the patient surgical experience from consultation through post-operative care. This position supports both functional ENT procedures and facial plastic/cosmetic surgeries by ensuring accurate scheduling, insurance coordination, operating room logistics, and communication between patients, physicians, hospitals, ambulatory surgery centers, and clinical teams. The ideal candidate is highly organized, thrives in a fast-paced environment, communicates effectively, and demonstrates professionalism consistent with our patient experience standards. This position requires on-site presence and cannot be performed remotely.

Requirements

• Minimum of 2 years of medical office experience required
• Must be able to communicate verbally and non-verbally in a professional manner
• Ability to use time wisely in preparing work area to meet high-paced demand
• Show a genuine desire to work and improve the practice as a whole
• Must demonstrate excellent phone etiquette and exceptional customer service skills
• Minimum of high school diploma
• Ability to work with computers and data entry
• Thorough understanding of insurance concepts, including deductibles, co-pays, co- insurance, and out of pocket maximums
• Basic understanding of medical terminology and processes; including HIPAA regulations, insurance registration, etc.
• Must be patient-focused
• Must be a team player, as well as capable of working independently
• Able to work in a high-volume practice
• Self-motivated with ability to take direction well and multi-task

Nice To Haves

• Surgery Scheduling Experience Preferred
• Strong insurance background, preferred
• Strong medical terminology
• Medical experience, preferred
• Boarding experience, preferred

Responsibilities

• Schedules patient procedures to ensure efficient and accurate processing of information for procedures in the operating room
• Coordinate surgeries across hospitals, ambulatory surgery centers, and office-based procedure settings
• Board surgical cases with outside facilities and ensure all required information is submitted accurately and within required timeframes
• Coordinate operating room availability, physician schedules, equipment needs, and case timing
• Schedule pre-operative, post-operative, and follow-up appointments related to surgical procedures
• Maintain surgery calendars and assist with optimizing physician block utilization and operating room efficiency
• Coordinate multi-provider and complex surgical cases when applicable
• Verify insurance eligibility and benefits related to surgical procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED