Surgery Scheduler- Gastro

Duly Health and Care • City of North Tonawanda, NY

12d • $16 - $25 • Onsite

About The Position

The Surgery Scheduler is responsible for greeting patients in a friendly manner, whether on the phone or in person. This role involves developing and maintaining effective working relationships with internal physicians and scheduling staff at facilities. The scheduler will verify patient personal and insurance information, coordinate pre-op testing per insurance, and serve as a single point-of-contact for internal staff and external inquiries for all scheduled procedures. Responsibilities also include scheduling and/or rescheduling pre-op lab and/or other testing, contacting patients to confirm procedures/surgeries, explaining and verifying proper prep instructions, and preparing essential paperwork. The role requires verifying daily doctor's schedules, maintaining patient confidentiality, working with billing staff, covering for co-workers, and tracking case volume.

Requirements

• High school diploma or GED required.
• 2+ years prior surgery scheduling experience.
• 2+ years prior telephone experience.
• 2+ years prior computer experience.
• 2+ years prior customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED