Surgery Scheduler-Full-Time

University Clinical Health•Memphis, TN

just now•Onsite

About The Position

The Surgery Scheduler will schedule surgeries and pre-operative tests, and counsel patients about their financial responsibility before surgery. This role acts as a liaison between the physician, patient, insurance companies, and the hospital or surgery center.

Requirements

High School diploma or equivalent required.
3 years of work experience in a medical setting.
Knowledge of medical practice management software and EMR required.
Effective interpersonal and communication skills required.
Organizational Skills.
Customer service orientation.
Committed to supporting UCH’s standard to medical excellence.

Nice To Haves

Some college education is preferred.
Knowledge of medical terminology preferred.
Experience in Plastic Surgery a plus.

Responsibilities

Receives instructions from physicians about which surgery or test is recommended.
Obtains precertification/preauthorization from insurance companies before surgery for each procedure and test, using an online application or by contacting the insurer on the telephone.
Verifies patient eligibility and coverage for the procedure using an online application or the telephone; if patient is not eligible on date of service, or the procedure is not a covered benefit, explains this to patients.
Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage.
Discusses pre-operative instructions with the patient, as directed by physicians.
Assists patients with setting up payment plans, and collects all co-pays, co-insurances, pre-surgical deposits and full amounts.
Schedules operating room time, according to physician scheduling protocols; faxes H&P to hospital admitting department.
Schedules all appropriate pre-operative tests and blood work.
Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for the surgeon prior to the day of surgery.
Responds to written and telephone inquiries from patients and carriers regarding planned surgeries.
Maintains communication among the physician, patient, insurance company, and hospital at all times.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
Ensures that clinical records are up to date and maintained.
Attends continuing education courses as requested.
Attends all regular staff meetings.
Completes all other duties as assigned by the Manager.