Surgery Scheduler RMG Orthopedics

Riverside Hospital • Newport News, VA

22h • Onsite

About The Position

The Surgery Scheduler is responsible for scheduling surgery with patients, posting surgeries at designated hospitals, and scheduling preoperative and post-operative office appointments. This role involves compiling patient surgery charts and appropriate paperwork, completing preliminary paperwork for physician review, and obtaining pre-certification/insurance checks. The scheduler will also copy surgical paperwork for hospitals, coordinate with facilities for pre-operative tests, and arrange for special equipment from instrumentation companies. Additionally, they will prepare and distribute the weekly surgical posting sheet for billing, perform general receptionist duties, and utilize computerized software systems for scheduling and order entry. The role requires strong teamwork, communication with nurses and physicians, and maintaining compliance with facility, DNV, State, and HIPAA requirements. It also involves direct admits, identifying and resolving issues, coordinating pre-op tests, providing prep instructions, notifying Patient Navigation for cancer cases, setting up physical therapy, and performing surgery line-ups. The position requires approximately 90% face-to-face customer service and obtaining appropriate authorization for reimbursement.

Requirements

• High School Diploma or GED (Required)
• 1 year recent surgical scheduling experience (Required)
• Proficiency in Microsoft Office Suite.
• Good communication and interpersonal skills
• Ability to multitask and prioritize deadline-driven workloads.

Nice To Haves

• Associates Degree, in related field (Preferred)
• Bachelors Degree, in related field (Preferred)
• Medical Coding (Preferred)

Responsibilities

• Schedule surgery with patients.
• Post surgery at designated hospitals.
• Schedule preoperative and post-operative office appointments for surgical patients.
• Compile patient's surgery charts and appropriate paperwork.
• Complete preliminary paperwork needed for each surgical patient and places in chart for physician to review.
• Obtain pre-certification/insurance checks when necessary.
• Copy each patient's surgical paperwork to include labs, H&P forms, etc., and send same to the appropriate hospital.
• Schedule and coordinate with appropriate facility any needed pre-operative surgical tests or clearances for patients.
• Coordinate with the appropriate instrumentation companies for any special equipment needed.
• Prepare and distribute the weekly surgical posting sheet to the appropriate persons for billing.
• Promotes team work by working effectively as a team member as well as independently.
• Seeks assistance as needed.
• Consistently and accurately identifies and reports changes in patient condition/behavior to a Registered Nurse or Licensed Practical Nurse.
• Collaborates with physicians and physician office staff to provide for the specialized needs of patients.
• Maintains a working knowledge of facility, DNV, State and HIPAA compliance requirements. (National Patient Safety Goals).
• Performs general receptionist duties for the department to include answering the posting telephone, transferring calls and scheduling surgical procedures.
• Demonstrates the ability to perform scheduling and order entry utilizing the departmental/facility's assigned multiple computerized software system.
• Direct Admits as necessary.
• Demonstrates the ability to perform surgical scheduling utilizing the department/facility's assigned computerized software system.
• Is able to demonstrate the ability to identify and complete follow-up measures to resolve issues/concerns (lab, x-ray, OR schedule).
• Coordinates cases with multiple offices for multiple pre-op tests.
• Gives prep instructions for tests and surgeries.
• Notifies Patient Navigation as necessary for cases of cancer.
• Sets up physical therapy when necessary.
• Does line-ups for surgery with surgical facilities.
• Demonstrates ability to navigate systems to access patient information to facilitate transfers.
• Utilizes systems proficiently to communicate and order supplies, forms etc.
• Demonstrates understanding of the importance of the services provided by department and helps to ensure timely delivery of services to staff, patients, and visitors.
• Obtains appropriate authorization thus ensuring optimal reimbursement for services rendered.
• Able to give clinicals to insurance carriers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED