Surgery Scheduler

Anderson Clinic Inc•Arlington, VA

2h•Onsite

About The Position

The Surgery Scheduler is responsible for scheduling patients for procedures and surgery, advising them of surgical and financial preoperative requirements, and coordinating appointments for surgeries and procedures at the clinic, ambulatory surgery center, or hospital. This role involves interacting with patients, physicians, and staff, coordinating necessary arrangements for procedures, obtaining insurance authorization, and managing patient information and payments.

Requirements

High school diploma or GED
Minimum of two years of administrative assistant experience in a medical office
Experience with insurance preauthorization
Experience with patient collections
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of manual/computerized scheduling systems.
Knowledge of customer service principles and techniques.
Knowledge of medical terminology.
Skill in communicating effectively with physicians/clinicians about scheduling preferences.
Skill in maintaining master appointment schedule via manual or computerized means.
Skill in producing reports about appointment patterns as needed.
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
Ability to analyze situations and respond appropriately.
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
Standard office equipment with emphasis on telephone and computer hardware/software.

Nice To Haves

Associate's degree preferred.

Responsibilities

Coordinate and schedule surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.
Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
Coordinate processes and timing as required to meet physician and facility requirements.
Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
Schedule diagnostic therapy and other treatments as requested.
Obtain authorization for surgery from patient’s insurance company.
Provide patient with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
Obtain accurate information from patients and ensure all registration forms are complete.
Collect patient pre-payments as directed daily.
Provide information to patients regarding unpaid balances prior to procedure or surgery.
File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.
Maintain files and patient records in a confidential manner.
Perform other related duties as directed or assigned.