Surgery Scheduler- Pediatric General Surgery

Cincinnati Children's

2d•$21 - $26•Onsite

About The Position

The Surgery Scheduler - Pediatric General Surgery is responsible for ensuring patient safety by accurately identifying patients and preparing them for procedures. This role also supports the Revenue Cycle by ensuring accurate data entry and resolving insurance coverage issues. Additionally, the scheduler provides customer service to patients, families, and staff, assists with patient registration and scheduling, and ensures compliance with regulatory agencies. Maintaining HIPAA confidentiality is a critical aspect of this position.

Requirements

High school diploma or equivalent
3+ years of work experience in a related job discipline

Responsibilities

Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
Escalates potential safety concerns regarding patient identity and other safety risks.
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.
Identifies and resolves data and insurance coverage errors and trends.
Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling across multiple divisions.
Investigates and resolves customer requests, questions, or problems, according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Escalates compliance concerns and offers resolutions to management.
Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage.
Accesses only information and records necessary to perform the responsibilities of the position.
Provides coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.