Surgery Scheduler

Orthopaedics East • Greenville, NC

4d • Onsite

About The Position

The Surgery Scheduler coordinates surgical procedures for the Practice’s providers, ensuring patients are scheduled for the appropriate procedure at the appropriate facility and that required paperwork, testing, and clearances are completed before surgery. The scheduler serves as the patient’s primary point of contact throughout the surgical process and works with providers, clinical staff, hospitals, surgery centers, and the Practice’s authorization, referral, and financial counseling teams to support high-quality patient care.

This is an on-site role in the Clinic department at the Practice’s Greenville, North Carolina clinic. Work takes place in an outpatient orthopedic practice, primarily at a desk and on the telephone, with movement throughout the building to meet patients after appointments. The position involves frequent contact with patients and family members and close coordination with healthcare and administrative teams.

The role requires compliance with the Practice’s Code of Conduct, Compliance Program, and policies and procedures. Employment begins with a 90-day probationary period. Employment is at will and may be ended by either the employee or the Practice at any time, with or without cause or notice.

Requirements

• Minimum of 2 years of experience in a healthcare setting.
• Minimum of 2 years of patient support experience.
• Knowledge of medical terminology and procedures.
• Knowledge of insurance authorization and billing.
• Strong computer skills, including proficiency with Microsoft Office and electronic medical records systems.
• Ability to stand and walk for extended periods while performing patient duties and conversing with physicians.
• Ability to sit for extended periods while performing clerical duties, including telephone calls and keyboarding.
• Mobility to support patients throughout the building.
• Ability to receive and respond to detailed verbal and written instructions.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• Associate degree in healthcare administration or a related field.

Responsibilities

• Coordinate patient surgeries, ensuring patients are scheduled for the appropriate procedure and necessary paperwork is completed.
• Schedule surgical procedures with hospitals, surgery centers, and providers, and confirm the date, time, and location with patients.
• Complete and assemble pre-operative paperwork and coordinate required pre-operative testing and clearances.
• Submit surgical authorization requests to the Authorization Representative, track them through approval, and notify the provider and patient of delays that affect the scheduled date.
• Refer patients to the Financial Counselor for estimates, payment options, and financial assistance programs.
• Coordinate with clinical staff and referral and diagnostic scheduling teams when surgical cases require imaging, physical therapy, or a specialty referral.
• Maintain and review provider surgery lists for potential contact and follow-up during the post-operative period.
• Manage patient messages and correspondence regarding surgical scheduling, responding to inquiries and forwarding messages to appropriate healthcare professionals.
• Provide patients and family members with provider-directed pre-operative and post-operative instructions and educational materials.
• Document scheduling activity, patient communication, and authorization status in the medical record.
• Perform additional duties as assigned.
• Comply with the Practice’s Code of Conduct, Compliance Program, and policies and procedures.

Benefits

• Medical coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Employer-provided Life and AD&D insurance for eligible full-time employees.
• Employer-provided short-term and long-term insurance for eligible full-time employees.
• Paid holidays for full-time employees.
• Monthly accrual of paid time off (PTO) for full-time employees.
• Eligible employees may participate in the Practice’s 401(k) deferral program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed