Surgery Scheduler- Ambulatory Surgery Center

UPMC • Pittsburgh, PA

3d • Onsite

About The Position

Join our Ambulatory Surgery Center team as a Surgery Scheduler and play a vital role in creating a seamless surgical experience for patients, families, physicians, and care teams. In this fast-paced and rewarding role, you'll coordinate surgical procedures from start to finish, serve as a key liaison between patients and providers, and help ensure every detail is in place for a successful surgical journey. If you thrive on communication, organization, and making a difference in the patient experience, we'd love to meet you!

Requirements

• High school diploma or equivalent required.
• Completion of a medical assisting program or 2-4 years experience in a medical field.
• General knowledge of computer software and practice management databases is essential.
• Strong organization, time management and interpersonal skills.
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
• Ability to deal compassionately and professionally with patients is essential.
• Ability to work independently and possess sound decision-making skills.
• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
• Ability to prioritize work demands.
• Ability to consistently maintain confidentiality with regards to all job assignments and related information.
• Access to medications is limited to the distribution of the medication to the nurse.

Nice To Haves

• Proficiency in medical terminology preferred.
• Knowledge of the Epic practice management programs preferred.

Responsibilities

• Coordinate and schedule outpatient surgical procedures, pre-operative testing, and post-operative appointments
• Guide patients through the surgical process, providing education, instructions, and exceptional customer service
• Verify insurance coverage, obtain pre-certifications, and ensure all required documentation is completed accurately
• Collaborate closely with surgeons, clinical teams, hospitals, and administrative departments to ensure smooth surgical coordination
• Welcome and check in patients on the day of surgery while facilitating efficient patient flow
• Serve as a compassionate point of contact for patients and families before, during, and after surgery
• Maintain accurate patient records, insurance information, and surgical tracking data within EPIC and internal systems
• Coordinate hospital admissions, reservations, and procedural requirements
• Support department operations, physician education events, research initiatives, and special projects
• Act as a trusted liaison between physicians, patients, families, and healthcare teams

Benefits

• Monday through Friday daylight schedule
• No weekends, holidays, or overnight shifts
• Work in a collaborative ambulatory surgery center environment
• Build meaningful relationships with patients and families
• Be an essential part of delivering exceptional surgical care
• Enjoy a role that combines patient interaction, coordination, scheduling, and operational support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED