Surgery Scheduler - Orthopedic Clinic - Full Time

Sanford Health•Sanford, ND

5d•Onsite

About The Position

Join our busy Orthopedic Clinic that sees patients of all ages. In this position, you will work closely with the other schedulers, nursing staff, Providers, and patients. You will be ensuring patients are scheduled properly for their surgeries and all processes are completed. We are looking for someone who can work independently but also as a team member. Must have the ability to multi-task and think outside the box when necessary. Hours are Monday through Friday 8am to 5pm with no weekends or major holidays. The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Requirements

High school diploma or equivalent preferred; post-secondary education helpful.
Previous medical office experience preferred.
Prior electronic medical records (EMR) experience is preferred.
Must have knowledge of medical terminology; customer service skills essential.
Six months' customer service experience desired.

Responsibilities

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.