Surgery Scheduler

OSF HealthCare • Normal, IL

9d • Onsite

About The Position

The Surgery Scheduler assists, informs, and supports patients and their families throughout the entire procedure process. The position is responsible to return all voicemails in a timely manner, while maintaining a courteous and professional attitude managing a demanding incoming call volume. Prior to all procedures, the scheduler is responsible for scheduling the procedures, scheduling pre-op appointments, making prior day procedure reminder calls, obtaining prior authorizations if needed, and reviewing, processing, and following up on provider referrals by way of electronic medical record (EMR), fax and phone. The position has a significant responsibility in ensuring all pertinent information about an upcoming procedure has been communicated to the patient and all appropriate parties.

Requirements

• High school or GED equivalent
• Excellent customer service skills as demonstrated in past work experience
• Strong verbal and written communication skills
• 6 months experience in a clinical setting
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency

Nice To Haves

• Experience with Electronic Medical Record systems
• A base line medical terminology course must be completed within 180 days of beginning employment

Responsibilities

• Return all voicemails in a timely manner.
• Maintain a courteous and professional attitude managing a demanding incoming call volume.
• Schedule procedures.
• Schedule pre-op appointments.
• Make prior day procedure reminder calls.
• Obtain prior authorizations if needed.
• Review, process, and follow up on provider referrals by way of electronic medical record (EMR), fax and phone.
• Ensure all pertinent information about an upcoming procedure has been communicated to the patient and all appropriate parties.

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED