Surgery Scheduler - Heart Consultants

Nebraska Methodist Hospital • Omaha, NE

5d • Onsite

About The Position

The Surgery Scheduler position at Nebraska Methodist Health System, specifically within Heart Consultants at Methodist Physicians Clinic - Westroads Office Park III, is responsible for managing patient appointments, surgical procedures, and diagnostic procedures. This role ensures an efficient and patient-friendly workflow, provides essential patient instructions, and maintains accurate patient demographic and insurance information. The position operates Monday through Friday, 8:30 am to 5 pm, and plays a crucial role in coordinating surgical services to ensure patient and customer satisfaction.

Requirements

• High School Diploma or General Educational Development (G.E.D.) required.
• Minimum of 1-3 years in patient scheduling, insurance registration, or patient care delivery required.
• Pleasant personality and courteous manner imperative.

Nice To Haves

• Post-secondary education/training in healthcare, or business operations preferred.
• Prior Surgical Technologist or Medical Assistant experience preferred.
• American Heart Assocation Basic Life Support (BLS) preferred.

Responsibilities

• Schedules cases and pre-registers patients interacting closely with surgeons, surgeon's office staff, anesthesia and pre-surgery nurses.
• Schedules cases correctly and coordinates according to scheduling guidelines.
• Follows up with physician and/or physician office staff with scheduling conflicts, issues, concerns.
• Ensures necessary equipment, lab, and devices are reserved for each individual patients surgery.
• Completes appropriate order sets to include patient consent for surgical procedure.
• Schedules surgical cases in accordance with surgical services scheduling guidelines and policy.
• Follows scheduling guidelines when scheduling cases with attention to block schedule parameters.
• Calculates necessary room time by using physician case time data and turnover time standards.
• Enters appropriate scheduling information into physician's calendar.
• Provides accurate diagnosis codes and procedure codes for scheduled procedure.
• Provides patient and family with educational materials to ensure adequate knowledge and understanding of scheduled procedure.
• Requests and sets up access to EMMI for patients to view video for thyroid and parathyroid surgeries.
• Informs patient and family of all surgery information including details of where and when to report for surgical procedure.
• Serves as liaison between physicians, physician's office staff, and hospital by coordinating surgical services scheduling for patient/customer satisfaction.
• Reviews schedules in advance and revises as necessary to prevent error and reduce risk.
• Communicates with appropriate parties to make schedule adjustments to ensure efficiency and prevent any unforeseen circumstance that may occur.
• Coordinates multi-surgeon cases.
• Demonstrates ability to identify opportunities for and give individualized customer service/patient care according to customer/patient needs.
• Is familiar with scheduling software and performs skills competently and independently.
• Checks for appropriate resource scheduling.
• Reviews and prepares surgery schedule on a daily basis.
• Reports issues/concerns as necessary.
• Maintains competence in required skill sets.
• Enters patient surgical procedure into the electronic medical record.
• Assures positive customer relations are maintained with hospital personnel, patients, visitors and physicians.
• Performs telephone triage to determine patient needs by documenting patient's needs to appropriate staff and advising patient on appropriate instructions.
• On a daily basis promotes positive work environment and teamwork.
• Builds collegian relationships with other peers across the Surgical Services.
• Maintains professional appearance, behavior and work environment.
• Returns scheduling calls promptly and courteously.
• Maintains teamwork, positive mentoring, willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.
• Is responsible for maintaining department productivity measures and being actively engaged in the day to day process.

Benefits

• competitive pay
• excellent benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED