Surgery Scheduler/Triage Trainer (South Austin) - Texas Orthopedics (2543)

Ortholonestar • Austin, TX

3d • Hybrid

About The Position

Texas Orthopedics, a division of OrthoLoneStar, has been a trusted name in musculoskeletal care since 1986, providing orthopedic, rheumatologic, and physical therapy services. They are committed to delivering exceptional patient experiences and fostering a supportive work environment that encourages collaboration, professional growth, and work-life balance. This role involves training new and established employees, assisting with quality assurance, and developing protocols to ensure standardization across all locations.

Requirements

• High School diploma or equivalent
• Previous experience in a medical office setting
• Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to multi task
• Proficient in time management and reprioritization
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment

Nice To Haves

• Previous training and auditing experience a plus

Responsibilities

• Create, maintain, and provide an onboarding training program for Clinic Coordinators, via classroom style training, which may include multiple individuals in parallel while offering individualized training as needed.
• Travel to various locations to provide transitional training for new hires within the clinic setting.
• Provide ongoing training initiatives as needed to individuals in a virtual setting.
• Conduct provider preference-based training.
• Provide training as needed for preparation of workflow changes, cross coverage of physician preferences for adaptability and other ongoing needs.
• Assist with QA checks for the departments.
• Assist with policies and procedures working closely with regional leadership team.
• Assist in establishing and maintaining common procedures and protocols to ensure compliance with clinic standards of quality patient care.
• Identifies and resolves operational problems in department(s) and interacts with other leadership team members to ensure coordinated efforts.
• Create and maintain training checklists and assessments.
• Monitor and track progress for trainees.
• Report and notate any non-compliance or other performance concerns to reporting leadership team member.
• Provide coverage as a Clinic Coordinator at assigned locations on an as needed basis.
• All other duties as assigned.

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED