Surgery Scheduler & Secretary - Part Time

American Addiction Centers•Libertyville, IL

2d•Onsite

About The Position

This is a part-time position, requiring 20 hours per week, specifically on Wednesdays and Fridays from 7:00 am to 5:00 pm. The role involves ensuring accurate maintenance of patient operative charge records and other department records, participating in implementing improvements to the OR team, and accurately inputting data into the information system. The position also manages the surgical schedule for optimal utilization, obtains necessary patient and surgeon information, and coordinates schedule changes. Additionally, the role involves accurate and timely OR charging, communication with physicians and staff, system maintenance, and resolving customer issues. The Surgery Scheduler & Secretary contributes to innovation efforts, demonstrates flexibility in staffing, and fosters a positive environment for team growth and development.

Requirements

High school graduate
Previous clerical or healthcare related experience (2-3 years)
Proper telephone skills
Good organization and communication skills.
Introductory computer skills
Ability to transcribe medical information
Ability to handle multiple tasks and complete work within short timeframes.
Good communication skill

Nice To Haves

Prefers healthcare experience.

Responsibilities

Ensure accurate maintenance of patients operative charge records and all other related department records and participate in implementing improvements to OR team
Accurately inputs data into information system
Maintains accurate information in date base
Accurately enters data and process tests ordered for surgical patients promptly when covering the front desk
Communicates problems/issues related to Surginet appropriately in a timely manner
Prints preference cards for next day OR schedule
Management of surgical schedule
Efficiently utilizes block and open surgical time for optimal utilization
Obtains patient information that includes demographics, insurance carrier, pre-testing lab request, type of surgery, anesthesia and admission; obtains from surgeon any special needs for the procedure and provide Nurse Manager with the information for follow-up
Assures that schedule information is up to date
Coordinates time changes and updates in schedules
Maintains schedule per established policies and procedures
Consults with Director/Nurse Manager/OR Charge nurses when requested to deviate from pre-set schedule limits
Utilizes procedure codes accurately
Performs other related duties as assigned
Participate in accurate and timely OR charges; communicate in a timely manner for issues for pending charges; maintain OR charge records per department protocol
Communication
Consistently demonstrates positive communication with physicians, physician office staff, and nursing staff
Notifies Director/Nurse Manager/OR Charge nurses and team coordinators of problems, issues, concerns
Maintains accurate scheduling grid
Assures that scheduling grid changes are done; schedule cases accordingly to the grid
System maintenance
In collaboration with Information System, produces system reports
Communicates system problems to designated Surginet personnel
Provide all customers with appropriate services to meet their needs to assist the team in achieving success in their customer satisfaction strategies.
Immediately resolves customer issues/concerns that fall within scope of practice and competency
Acknowledge and/or communicate to OR team messages received for them
Contact vendors to alert surgeon's requests, cancellations, and date and time changes via email and follow through with confirmations
Assist with ordering patient tests, procedures, etc
Properly allocates surgery time to scheduling surgeons per established Protocol.
Coordinates unit clerical functions to maximize unit efficiency.
Demonstrate knowledge of proper telephone function and proper telephone etiquette
Acknowledge and respond to all internal and external customers who approach the control desk
Contributes to the surgical services, department and hospital innovation efforts to maximize excellence and build respect for services
Flexibility in meeting the staffing requirements of the unit
Ensure timely and accurate processing of scheduled surgical cases
Identifies improvement ideas within scope of responsibility, and assumes accountability for implementation and communication of plans and results.
People Growth and participates in an environment within the unit that supports management philosophy, Condell's strategic plans and Advocate Healthcare strategies
Foster positive communication between all members of the healthcare team.
Orient and train new hospital personnel to the surgical scheduler role including hospital computer systems
Assesses own learning needs, seeks appropriate training and development. Sets own objectives and goals.
Actively participates in unit meetings and provide positive suggestions for improvement of the teamwork

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program