Surgery Scheduler 2 (H) - UHealth SoLé Mia

University of Miami•North Miami, FL

5d•Onsite

About The Position

The University of Miami UHealth at SoLé Mia, opening September 2025, is seeking a Surgery Scheduler 2 (H) to act as a liaison between patients, professional staff, and physicians. This role involves scheduling and coordinating all necessary functions for surgical and diagnostic procedures. The Surgery Scheduler 2 (H) will also serve as a knowledge resource for scheduling staff, overseeing their functions to ensure accurate and timely scheduling practices. The role requires obtaining pre-authorizations, producing and distributing surgical schedules, collaborating with various stakeholders for scheduling, and coordinating with hospitals and vendors. Additionally, the position involves identifying process improvements, ensuring electronic systems are up-to-date, maintaining documentation for accurate billing, and adhering to university policies. The department-specific functions include assisting with surgical projects, adjusting schedules, coordinating joint surgical cases, assigning OR time, scheduling surgeries with knowledge of CPT and ICD-10 codes, scheduling clinic visits, obtaining medical clearances, preparing patients for surgery, coordinating with surgical instrumentation companies, serving as a secondary point of contact for post-op care, and assisting with reimbursements and insurance authorizations.

Requirements

High School diploma or equivalent
Minimum 3 years of relevant experience
Ability to communicate effectively in both oral and written form.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).

Nice To Haves

Knowledge of CPT and ICD-10 codes
General knowledge of pertinent anatomy

Responsibilities

Obtains pre-authorizations for procedures as required by insurance companies.
Oversees, produces, and distributes all surgical and procedural schedules to physicians and departments.
Collaborates with patients, families, staff, and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.
Coordinates with hospitals and vendors for special cases or circumstances.
Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.
Ensures documentation is complete to support accurate billing of surgical procedures.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Assist Clinical Program Coordinator with surgical related projects.
Adjusts surgical calendar and case schedules according to departmental need and surgeons’ requests.
Coordinates surgical cases that are performed jointly by multiple surgeons at the same time.
Works with other members of the Department of Orthopaedics to strategically assign OR time to various surgeons in the department.
Schedules surgery which entails knowledge of CPT and ICD-10 codes and general knowledge of pertinent anatomy.
Schedules clinic visits, both pre and post-operatively as required.
Communicates with other providers and their offices and assists with obtaining medical clearances prior to surgery.
Collaborates with other departments to ensure patients are prepared for surgery, including medical clearances, pre-op testing (e.g. for COVID-19), and financial team (e.g. for estimate preparation).
Communicates with and lines up appropriate surgical representatives from surgical instrumentation companies (e.g. Arthrex) to ensure any necessary supplies and reps are present on the day of surgery.
Serves as secondary point of contact for post-op care for patients including triaging patient concerns, answering post-op phone calls, communicating with providers, and providing patients with necessary orders such as home health, Durable Medical Equipment (DME), etc.
Cooperates with departmental leadership to maximize reimbursements, including adjusting authorizations, assisting with retro-authorizations, etc.
Assists department with obtaining insurance authorizations additional procedures as requested, e.g. external imaging study authorizations.