Surgery Processor Lead MA I

Arrowhead Orthopaedics•Redlands, CA

11h•Onsite

About The Position

The Surgery Processor Lead Medical Assistant I position is responsible for assisting their assigned provider in clinic with all aspects of the patients’ visit, coordinating and processing all surgical patients for their provider, and maintaining a full surgical schedule. This role requires a high level of discretion and professionalism when handling confidential patient information and maintaining a compliant workspace. The employee must be available forty hours per week, with flexibility in scheduling, and is expected to work no more than five days per week. A working knowledge of computers and the ability to learn office software programs are essential.

Requirements

The ability to type 40 words per minute.
Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.
Telephone etiquette, superior customer service, and professional communication skills are required.
Must be flexible and able to multitask in a stressful setting.
High school diploma or equivalence.
CPR Certification required.

Nice To Haves

5 years of experience as a Back Office Medical Assistant in an Orthopaedic Medical Office preferred.

Responsibilities

Ensure that authorization is complete for the patient visit.
Ensure that all necessary diagnostic studies and reports are available for the provider to review.
Ensure proper documentation in our EMR system for patients’ visits, including using the appropriate template and completing the history portion including medication, past medical and surgical history, weighing all new and preoperative patients, and taking vitals.
Document in EMR any changes in patients’ conditions since last visit.
Per the physician’s direction, mark all charges for services rendered and make sure that there is documentation in EMR justifying the charges.
Confirm the documentation includes what is necessary for any diagnostic testing or therapy or surgical procedures ordered by the provider, and forward the appropriate authorization.
Educate surgical patients of the process and provide contract information for direct communication throughout the process.
Act as the liaison between the patient and the provider.
Return all patient phone calls and portal messages the same day and document in each patient’s chart any instructions or concerns.
Work with the provider’s Patient Services Representative and Office Manager and his/her designees to ensure that the provider is scheduled appropriately.
Communicate with front desk staff any delay in the provider’s schedule for the day.
Keep exam rooms stocked with medical supplies and linen.
Clean and empty rooms of dirty linen and red bag waste daily.
Clean dirty instruments and prepare them for sterilization on assigned day each week.
Confirm all Surgery orders are complete and accurate, including but not limited to the surgery, equipment, diagnostic studies/labs, clearance, DME, therapy, medications, and/or home health/SNF services.
Submit surgery authorizations within 48 hours of receipt.
Submit all potential outpatient cases through AASC for approval/denial and cord review.
Notify Case Management of all Bundle patients.
Monitor Surgeon’s surgery schedule, making sure it stays full and patient’s surgeries are accommodated in a timely fashion.
Review pending surgery logs with Surgeon, Office Managers and team on a monthly basis (or more frequently as directed by Surgeon or Manager).
Comply with all HIPPA laws and requirements. Maintain a compliant workspace and address issues in all areas as they come to your attention (i.e.: Computers not locked down, paperwork visible to Patients, improper communication).
Perform other responsibilities as may be called on by the Office Manager and his/her designees.