Surgery Counselor

Ascend Vision Partners•Weslaco, TX

17d•Onsite

About The Position

Schedules patients for surgery. Follows up on all no shows and cancellations. Counsels patients prior to surgery regarding the surgical procedure and the cost of the procedure. Pre-Operative preparation and evaluation to include Schedule Pre-anesthesia History & Physical with physician of patient’s choice. Schedule necessary pre-operative testing Obtain signature on all necessary forms and physician’s orders. Send original orders, copies of the patient’s insurance card, pre-certification from, A-Scan form and H &P report to the appropriate facility. Scan consent forms, pre-certification form, and the H&P report into EMR. Maintain inventory of patient educational materials and consent forms. Maintain open communications with Clerical Supervisors regarding surgery schedule and pre-op testing. Monitor the Surgeons’ schedules for cancellations. Inform Supervisors regarding surgery schedule and pre-op testing. Returns patient phone calls as needed. Assist clinical staff in patient care as needed. Ability to make decisions that affect other people and/or the image and reputation of the practice. Requires being exact or highly accurate. Meeting strict deadlines. Adhere to company policies and protocol. Any other duties that may be required.

Requirements

High School or Equivalent
1-2 year experience in Customer Service/Sales
Bilingual (English and Spanish Languages)
Computers and Electronics Skills

Responsibilities

Schedules patients for surgery.
Follows up on all no shows and cancellations.
Counsels patients prior to surgery regarding the surgical procedure and the cost of the procedure.
Schedules Pre-anesthesia History & Physical with physician of patient’s choice.
Schedules necessary pre-operative testing.
Obtains signature on all necessary forms and physician’s orders.
Sends original orders, copies of the patient’s insurance card, pre-certification form, A-Scan form and H &P report to the appropriate facility.
Scans consent forms, pre-certification form, and the H&P report into EMR.
Maintains inventory of patient educational materials and consent forms.
Maintains open communications with Clerical Supervisors regarding surgery schedule and pre-op testing.
Monitors the Surgeons’ schedules for cancellations.
Informs Supervisors regarding surgery schedule and pre-op testing.
Returns patient phone calls as needed.
Assists clinical staff in patient care as needed.