Casual Surgery Center Coordinator/Injection Scheduler

Summit Orthopedics•Eagan, MN

1d•Hybrid

About The Position

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. As the Surgery Center Coordinator on our team, you’ll schedule surgery center procedures and registration of patients. When required, you’ll collect insurance information and payments and verify that all required components of the patient chat are present. You’ll also greet Surgery Center patients, vendors, and visitors. In addition, this role will be cross trained to assist with Injection Scheduling. Join our team as a Casual Surgery Center Coordinator, supporting our five Surgery Centers located in Woodbury, Eagan, Vadnais Heights, Plymouth, and Minnetonka. In this role, your will have a designated home base is our and will float to other locations as needed, providing exceptional patient care and teamwork across our network. This is a flexible, casual role—you’ll have the opportunity to pick up shifts based on your availability and department needs, with no set or guaranteed schedule. Available shifts: Monday - Friday with variable start times between 5:30 - 8:00 AM (subject to change).

Requirements

Casual role with flexible scheduling, pick up shifts based on availability and department needs.
No set or guaranteed schedule.
Available shifts: Monday - Friday with variable start times between 5:30 - 8:00 AM (subject to change).

Nice To Haves

Cross-trained to assist with Injection Scheduling.

Responsibilities

Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
Prepare patient medical charts, including history & physical, clinic notes, labs, or radiology reports.
Order supplies and forms.
Review existing patient personal and insurance information for accuracy and completeness.
Register new patients by obtaining personal demographics, insurance information, verifying insurance eligibility, and collection of payments.
Enter case history into electronic medical record and audit completed medical record for uniform chart order.
File completed medical records.
Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
Search appointment schedules for the physician, location, date, and time that most closely meet the patient’s needs.
Schedule and confirm patient appointments.
Work with physician teams and/or triage patient issues to determine the need for same day appointments.
Coordinate an interpreter for deaf or non-English speaking patients.
Follow all appointment scheduling protocols established by the physician teams.
Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
Identify and communicate errors on patient accounts to departments or members of management.
Maintain confidentiality for all written and verbal patient communications.
Print surgery schedule and distribute.