Surgery Ambassador

Singing River Health System•Ocean Springs, MS

17h•Onsite

About The Position

The Surgery Ambassador is to be an attentive employee who is focused on welcoming, assisting and directing surgery patients, family members and guests in the Surgery Waiting, Catherization Lab and Outpatient procedures areas. The Ambassador is responsible for creating the first impression for guests and for maintaining consistent communication between guests and clinical staff. This individual will have the ability to influence the overall hospital experience by their interactions that include greeting, offering assistance, providing a comfortable waiting environment, providing timely information and updates, escorting/directing guests to their destination, and communicating with physicians and other clinical staff. The Surgery Ambassador is to be a dedicated, customer service minded individual; polite, helpful, and responsible. He/She must possess excellent communication and customer service skills; high energy and enthusiasm; and an ability to work well in busy, demanding situations while maintaining a high level of customer service; able to adapt communication and interaction to age-specific needs and high-stress situations.

Requirements

High School diploma, or GED, required.
Must have de-escalation training completed by the end of position orientation (90 days).
Must have appropriate level of de-escalation training.
Proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Superior customer service skills and professional etiquette.
Keen mental faculties/assessment and decision making abilities.
Superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Strong written and verbal communication skills.
Emotional stability conducive to dealing with high stress levels.
Ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations.
Ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Nice To Haves

Bilingual skills.
Clinical or customer service background.
Previous work in a healthcare setting, preferably in an outpatient or inpatient surgical setting.
Previous work in customer service, communications or hospitality.

Responsibilities

Welcoming, assisting and directing surgery patients, family members and guests in the Surgery Waiting, Catherization Lab and Outpatient procedures areas.
Creating the first impression for guests.
Maintaining consistent communication between guests and clinical staff.
Greeting guests.
Offering assistance to guests.
Providing a comfortable waiting environment.
Providing timely information and updates to guests.
Escorting/directing guests to their destination.
Communicating with physicians and other clinical staff.