Surgeon Engagement Operations Coordinator

Arthrex•Pelican Bay, FL

7d•Onsite

About The Position

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is growing and we are actively searching for a Surgeon Engagement Operations Coordinator to provide operational, administrative, and project coordination support to the Surgeon Engagement team. This position serves as a key business partner responsible for coordinating surgeon engagement initiatives, supporting cross-functional projects, maintaining operational processes, and facilitating communication among internal stakeholders and surgeon partners. This will be located in Naples, FL. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Requirements

High School diploma or equivalent required
Minimum of 5 years of experience in business operations, project coordination, executive support, sales support, marketing operations, healthcare administration, or related experience required.
Experience coordinating cross-functional projects and initiatives required.
Experience handling confidential and sensitive information required.
Exceptional organizational and project coordination skills.
Demonstrated ability to exercise independent judgment and discretion.
Strong analytical, problem-solving, and decision-support capabilities.
Ability to coordinate multiple projects simultaneously while managing competing priorities.
Excellent written, verbal, presentation, and interpersonal communication skills.
Ability to influence outcomes and coordinate activities across multiple stakeholders without direct authority.
Strong attention to detail and commitment to operational excellence.
Ability to identify process improvement opportunities and implement effective solutions.
Strong customer service orientation and relationship management skills.
Ability to work independently in a fast-paced environment with minimal supervision.
Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, Word, Teams, and SharePoint.
Experience creating executive presentations, dashboards, reports, and tracking tools.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Communications, Project Management, or related field preferred.
Experience supporting physician engagement, medical education, healthcare programs, sales operations, or related business functions preferred.
Medical device or healthcare industry experience preferred.
Experience utilizing CRM, reporting, project management, or business systems preferred.
Ability to learn and effectively utilize Arthrex business systems and reporting platforms.

Responsibilities

Coordinate operational activities supporting surgeon engagement initiatives, strategic programs, and organizational priorities.
Serve as a central point of coordination among Surgeon Engagement, Product Management, Medical Education, Compliance, Legal, Finance, Meetings & Events, and other internal stakeholders.
Maintain visibility across multiple surgeon engagement initiatives, ensuring timelines, deliverables, and stakeholder commitments are tracked and executed effectively.
Analyze project timelines, resource needs, and operational requirements to identify risks and recommend solutions.
Support leadership in planning, coordinating, and executing strategic surgeon engagement initiatives.
Assist with the development, implementation, and continuous improvement of surgeon engagement processes and operational workflows.
Monitor program performance and assist with preparation of reports, metrics, presentations, and executive summaries.
Coordinate communications, visits, meetings, and engagements involving key opinion leaders (KOLs), surgeon consultants, and strategic partners.
Facilitate interactions between surgeons and internal departments to support training, product development, research, and business initiatives.
Support planning and execution of surgeon advisory boards, working groups, educational programs, and strategic meetings.
Coordinate follow-up activities and action items resulting from surgeon meetings and engagement activities.
Help ensure surgeon-related activities are conducted in accordance with company policies and compliance requirements.
Support leadership decision-making through preparation, organization, and analysis of reports, presentations, operational updates, and business information.
Maintain project tracking tools, action-item logs, dashboards, and reporting resources.
Identify operational gaps and recommend process improvements that enhance efficiency, communication, and organizational effectiveness.
Coordinate consultant, vendor, and external stakeholder activities as required.
Support budgeting, expense tracking, and financial reporting activities associated with surgeon engagement programs.
Exercise discretion and independent judgment when managing sensitive information and competing priorities.
Coordinate planning and execution of surgeon meetings, sponsor meetings, training programs, workshops, and educational events.
Facilitate logistics, agendas, meeting materials, travel arrangements, and post-meeting communications.
Coordinate visitor registration, facility access, meeting support, and stakeholder communications.
Anticipate logistical requirements and proactively coordinate resources to support successful event execution.
Support on-site activities for surgeon visits and strategic business meetings as required.
Support executive and departmental operations through proactive planning, coordination, and follow-through.
Manage complex calendars, scheduling requests, and travel logistics as needed to support departmental objectives.
Maintain departmental documentation, records, databases, and operational resources.
Develop and maintain standard operating procedures, templates, and process documentation.
Identify opportunities to improve communication, coordination, and workflow efficiency.
Perform additional operational, project coordination, and administrative duties as assigned.