Surge Shelter Operations Lead

Caritas • Richmond, VA

19h • Onsite

About The Position

Every winter, severe weather brings urgent needs to our community. As the Surge Shelter Coordinator, you will play a vital role in opening our emergency weather shelter and making sure individuals facing homelessness have a safe, warm, and welcoming place to go. If you bring strong organizational skills, compassion, and a passion for helping others, this seasonal leadership position is a great way to make a real, hands-on impact.

Requirements

• Experience in shelter operations, social work, emergency services, or program support.
• Comfort stepping up in fast-paced situations and resolving everyday challenges with a calm, helpful mindset.
• Great communication skills and an ability to build positive relationships with team members, partners, and participants.
• Flexibility to work irregular hours, evenings, weekends, and on-call shifts when severe weather hits.

Nice To Haves

• A degree in human services or related field is a plus!

Responsibilities

• Organize and oversee shelter logistics so operations run smoothly whenever emergency weather strikes.
• Recruit, schedule, and guide seasonal staff, security, and volunteers with encouragement and clear communication.
• Work closely with other CARITAS teams and local community partners to provide caring, well-coordinated support to shelter guests.
• Ensure intake processes and shelter guidelines are handled fairly, accurately, and with deep respect for everyone who walks through our doors.

Benefits

• We believe in hospitality, respect, and solution-focused teamwork.
• A welcoming environment where your work directly protects lives and strengthens our Richmond community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed