Surety Support Specialist

Universal Shield Insurance Group • Waterford, MI

3d

About The Position

The Surety Support Specialist will be responsible for processing production reports, reconciling financial information, administering bond power inventory, and providing customer service and administrative support to agents. This role also involves general administrative support for the Surety Division's operations, ensuring adherence to internal controls and record-retention requirements. The specialist will assist with agency administration and collaborate with various internal departments to ensure accurate and efficient business operations.

Requirements

• Intermediate proficiency in Microsoft Excel and Word.
• Proficiency with standard business applications and the ability to effectively learn insurance and company-specific systems.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet established deadlines.
• Demonstrated attention to detail and commitment to maintaining accurate and complete records.
• Strong analytical and problem-solving skills, including the ability to identify, research, and resolve discrepancies.
• Effective written and verbal communication skills with a strong customer-service orientation.
• Ability to work independently and collaboratively in a team environment.

Nice To Haves

• Associate degree in Accounting, Business Administration, Finance, Insurance, or a related field preferred; equivalent relevant work experience will be considered.
• Previous experience within the Property & Casualty insurance, surety, financial services, accounting, or insurance agency environment preferred.
• Experience working with financial transactions, account reconciliation, production reporting, or detailed business records preferred.

Responsibilities

• Process production reports by entering and reconciling information received by company, depositing and reconciling associated report escrow funds, and maintaining related business records to ensure accuracy and timeliness.
• Review completed agent production reports, documentation, and account information for accuracy and completeness and follow up on discrepancies as necessary.
• Administer bond power inventory, including issuance, tracking, reconciliation, and inventory accountability.
• Provide customer service and administrative support to agents, including researching and resolving routine account and reporting matters.
• Provide general administrative support for the Surety Division’s operations, including production of cancellation notices, preparation of general and certified mailings, recording transactions in company software, and tracking and monitoring notices to ensure cancellations are fulfilled.
• Support established internal controls, operational procedures, and record-retention requirements applicable to the Surety Division.
• Assist with agency administration and other operational activities supporting the company’s Surety business.
• Collaborate with Underwriting, Accounting, Compliance, and other internal departments as necessary to support accurate and efficient business operations.
• Perform other duties as assigned.

Benefits

• Medical coverage with company-contributed HSA
• Dental and vision insurance
• Company-matched 401(k)
• Optional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree