Surety Quality Manager

WTW•Hartford, CT

10d

About The Position

In this role, you will be responsible for the oversight of the SuretyNexus Quality team. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, quality assurance on all deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to: Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

Strong attention to detail
Excellent verbal and written communication skills
Ability to work independently and in a team setting
Strong customer service, presentation, and organizational skills
Working knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint
Acquire and maintain P&C License within 90 days of employment

Nice To Haves

1-3+ years insurance industry experience related to servicing accounts is a plus
Experience working with Surety, including in an insurance brokerage environment a plus
Experience working with Epic and Tinubu a plus

Responsibilities

Manage and prioritize team’s workflow, ensuring all SLAs are met
Communicate effectively with clients, client managers and other team members
Create a positive, productive, and competitive team atmosphere
Quality Assurance of all Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions
Ability to understand and interpret the information presented in a bond request
Assist with resolution of client/carrier accounting issues
Assist in on-boarding and training
Prepare written correspondence, reports and analysis as needed for management
Participate in internal and external meetings
Maintain client confidentiality

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.