Supv United Linen Svs

WVU Medicine

About The Position

Supervise the day-to-day operation of United Linen Services including scheduling, task assignments, training, chemical and equipment usage. Insures that the staff’s assignments/duties are completed such that established standards of cleanliness and productivity are adhered to.

Requirements

High school diploma or equivalent.
Two (2) years’ experience in a management/supervisory capacity.

Nice To Haves

Associate’s Degree in Business Administration or related field.

Responsibilities

Assigns, coordinates and monitors the workflow of United Linen Services Attendants to meet customer needs.
Coordinates coverage of all assigned areas and monitors work schedules
Performs training on new employees and annual retraining of tenured employees
Ensures the highest level of quality and cleanliness is maintained by performing regular inspections of assigned areas
Coordinates projects and assignments with supervisors and or managers on other shifts to insure a cohesive department
Constantly monitors work flow and makes adjustments as needed
Responds to Customer needs and issues
Responds promptly and appropriately to customer complaints and follows up to insure that corrective measures have been maintained
Follows up to insure that requested projects are completed properly
Ensures that all customer owned goods are properly sorted, washed and finished.
Ensures that all linen shipments are complete and on time.
Financial Management: Adheres to staffing guidelines and uses overtime in an appropriate manner. Helps meet departmental expense budget.
Makes suggestions as to ways to increase productivity through the use of labor saving equipment or supplies
Completes personnel management duties for assigned staff.
Consistently ensures that ULS and hospital policies are followed
Assists the General Manager and Production Manager in conducting performance reviews according to hospital format (45, 90, and year end)
Maintains competency of staff through cross training and in-services. Annually evaluates competencies. Ensures that all employees complete annual CBLs on time.
Completes bi-weekly work schedule according to needs. Adjusts staffing as needed based on planned and unplanned employee absences. Conducts daily employee assignments.
Demonstrates regard for the dignity, respect and safety of all patients, family members, visitors and other hospital personnel as defined by the hospital’s value statements
Displays at all times a caring and courteous attitude and represents the hospital in a positive manner to all persons noted above
Maintains confidentiality of patients in accordance with HIPPA guidelines
Promotes and contributes positively to intra and inter departmental relationships